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About the role
Key responsibilities & impact- Directly manage the Accelerated Customer Success team of approximately 12 Business Consultants
- Assess individual strengths and growth areas
- Run weekly 1:1s, monthly performance check-ins, and quarterly performance reviews
- Recruit, interview, and hire Customer Success talent as needed
- Build team culture and morale through team-building activities
- Coach Business Consultants on sales strategies for cross-sell and upsell opportunities
- Train the team on Customer Success best practices to reduce revenue churn and improve customer satisfaction
- Deliver written and verbal feedback on strengths and growth areas
- Create development opportunities for team members
- Own monthly and quarterly revenue growth and customer/revenue retention targets
- Build and refine tools and strategies to help Business Consultants hit Customer Success targets
- Partner cross-functionally with Sales, Product, Engineering, Sales Operations & Strategy, and Marketing
- Use data and reporting to prioritize workflow and connect activity to outcomes
- Serve as the escalation point for customer escalations and mitigate churn risk
- Build strategic relationships with major Accelerated accounts
- Apply product, customer, and carrier-specific industry knowledge to drive positive outcomes
- Report to the Director, Customer Success
Requirements
What you’ll need- Bachelor’s degree or equivalent practical experience
- 5+ years of direct/individual Customer Success or Sales experience
- 2+ years of experience managing customer-facing teams of 3 or more
- Previous experience in a SaaS or Insurance environment (nice to have)
- AI usage experience (nice to have)
- Current, unrestricted work authorization in the United States
- Must not require immigration sponsorship, now or in the future
Benefits
Comp & perks- Variable cash bonus program participation, with a $20,000 incentive for a target $135,000 OTE
- Equity participation may be included
- Comprehensive health, welfare, and wellbeing benefits based on eligibility
- Reasonable accommodations for applicants with disabilities and sincerely held religious beliefs or practices