Contact Center Representative III – Billing

Eversource Energy

. Perform customer billing assignments, including adjustments, order entry, error processing, and initiating field investigations .

Posted 9/17/2026full-timeManchester • New Hampshire • United StatesJuniorMid-Level💰 $52,920 - $58,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer billing processes, including adjustments and error processing, while effectively communicating with customers during emergency situations. Exhibits strong organizational and decision-making skills in a structured environment.

Highest-signal resume keywords

Customer Billing AssignmentsEffective Communication SkillsProficiency in Word and ExcelCustomer-Related Procedures KnowledgeEmergency Response Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer BillingOrder EntryError ProcessingTyping ProficiencyBasic Computer Applications

Soft Skills

Interpersonal SkillsAnalytical SkillsDecision-Making SkillsOrganizational SkillsDependability

Certifications & Qualifications

SHL Customer Service Representative Test

Industry Keywords

Customer ServiceEmergency RestorationStructured EnvironmentTeam EnvironmentMultitasking

About the role

Key responsibilities & impact

Perform customer billing assignments, including adjustments, order entry, error processing, and initiating field investigations
Work under moderate supervision and exercise judgment within established guidelines
Respond to customer calls outside regularly scheduled hours during emergency situations
Follow established processes and work independently
Work during emergency situations outside normal responsibilities, work hours, and location when assigned Emergency Restoration duties

Requirements

What you’ll need

High school diploma or equivalent
Two years of related experience
Effective concise communication skills
Ability to follow processes and work independently
Ability to respond to customer calls outside regularly scheduled hours in emergency situations
Proficiency in typing and basic computer applications, including Word and Excel
Successful completion of the SHL Customer Service Representative test
Excellent interpersonal, oral, written communication, analytical, decision-making, organizational, keyboarding, and PC skills
Thorough knowledge of customer-related procedures and policies
Flexibility, dependability, and reliability
Ability to work in a team environment, with minimal supervision, and multitask
Ability to function effectively in a highly structured and monitored environment
Applicants requiring immigration-related visa sponsorship will not be considered

Benefits

Comp & perks

Competitive total rewards program
Potential incentive eligibility
Emergency Restoration assignment and associated emergency response opportunities