Field Collections Supervisor

Eversource Energy

. Ensure accurate and timely completion of field service shut-off activities for delinquent accounts .

Posted 11/12/2026full-timeDorchester • Massachusetts • United StatesMid-LevelSenior💰 $114,870 - $127,630 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising field service operations, ensuring compliance with MDTE regulations, and effectively managing customer service inquiries. Proficient in developing policies and procedures for meter reading and billing investigations while promoting safety and performance standards.

Highest-signal resume keywords

Supervisory ExperienceMDTE Regulations KnowledgeCustomer Service ExperienceMeter Reading CoordinationConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementBilling InvestigationsMeter Reading ProceduresPerformance TrackingSafety ComplianceUnion Contract AdministrationBudget ControlField InspectionsCustomer Complaint ResolutionData Analysis

Soft Skills

Training and DevelopmentCommunicationProblem-SolvingTeam LeadershipCustomer Interaction

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Access

Certifications & Qualifications

Bachelor’s Degree in Engineering or BusinessValid Driver’s License

Industry Keywords

Metering ProceduresBilling ProceduresCredit ProceduresRevenue ProtectionSafety StandardsUnion EnvironmentOn-Call DutiesService RestorationPerformance MeasuresCustomer Operations Policies

About the role

Key responsibilities & impact

Ensure accurate and timely completion of field service shut-off activities for delinquent accounts
Complete field activities for billing investigations, including meter alives, unauthorized and zero use, crossed meters and sanitary code violations
Schedule field investigations for Revenue Protection and Legal Collections inquiries and projects
Supervise assigned staff and provide training and development
Plan, schedule, coordinate and supervise meter reading activities in an assigned area or state
Perform direct supervision of bargaining unit employees
Perform on-call duties as required
Schedule shut-off non-pays, warrant activity, landlord notifications, service cuts and service restoration
Identify, communicate and assess group and individual performance measures
Ensure compliance with regulations, Company policies and MDTE rules
Interact with customers and resolve concerns and complaints
Administer union contracts and handle conflict resolution
Promote personnel safety and minimize injuries, accidents and OSHA incidents
Supervise mobile-route and special meter reads to support accurate, timely billing
Coordinate with departments on special readings
Control the meter reading budget and achieve annual goals
Develop and implement customer operations policies, procedures and standards for meter reading
Maintain the accuracy, integrity and security of customer information, records and company equipment
Track performance through meter reading reports and resolve billing-affecting issues
Review system reports for meter reading problems, route status and missed reads
Perform and document field inspections of meter reader safety and work performance
Review daily time and vehicle sheets and verify work and accounting procedures
Monitor route times and reroute customer accounts to improve efficiency and meet standards
Investigate and resolve customer complaints regarding meter reading
Oversee accident reports and investigations
Interview applicants and recommend hiring, transfers, promotions, demotions and discipline
Keep the Manager informed about day-to-day activities

Requirements

What you’ll need

Bachelor’s Degree in Engineering, Business, related discipline or equivalent experience preferred
Five (5) plus years of experience in Customer Service
Working knowledge of Company metering, billing and Credit procedures and policies
Strong knowledge of MDTE regulations pertaining to Billing and Credit
Ability to use PC desktop applications, including Microsoft Word, Excel and Access
Valid driver’s license
Supervisory experience in a union environment preferred
Ability to work shifts, including weekends
Off-hour/on-call responsibility on a rotational basis
Ability to work long hours during outage situations and shift coverage requirements
Ability to drive to various job sites and customer premises
Applicants requiring visa sponsorship to start employment with Eversource will not be considered

Benefits

Comp & perks

Potential incentive
Competitive total rewards program
Emergency Restoration assignment and related emergency response opportunities