IT Associate Business Solutions Analyst, Level 2

Eversource Energy

. Serve as liaison between Engineering and IT and the assigned business area .

Posted 10/25/2026full-timeUnited StatesMid-Level💰 $91,450 - $101,610 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis, translating business requirements into functional specifications, and collaborating with IT and business stakeholders to optimize processes and solutions. Proficient in Agile methodologies and tools, with a strong understanding of IT service management and business domain knowledge.

Highest-signal resume keywords

Business Analysis SkillsAgile MethodologyIT Service Management (ITSM)Microsoft O365 SuiteBusiness Process Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ModelingRequirements GatheringFunctional Specification DevelopmentApplication Development MethodologiesWorkflow AnalysisUser Story DocumentationFinancial ModelingCost EstimationSolution DevelopmentEmergency Restoration

Soft Skills

CollaborationCommunicationProblem-SolvingPrioritizationAdaptability

Tools & Technologies

JiraVSTSMicrosoft TeamsMicrosoft OneDriveMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

IIBAIQBBAIREBPMISAFe

Industry Keywords

Business GoalsIT StrategyProcess OptimizationRFP/RFI ProcurementCapital Project Business Cases

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as liaison between Engineering and IT and the assigned business area
Understand business goals, objectives, needs, and requirements
Collaborate with IT partners to resolve issues and suggest business solutions
Collect, clarify, analyze, and translate business requirements into functional and technical requirements
Collaborate on conceptual solution design with IT architects, technical staff, and business clients
Define requirements for new or enhanced products, services, and optimized business processes
Consult on IT strategy and planning, workflow and process design, and product solution development
Lead throughout the application lifecycle for small and large development projects
Lead and facilitate meetings and communications between IT and the business area
Lead or oversee workflow analysis and requirements identification
Evaluate business processes and facilitate solution development and implementation
Capture, analyze, and document business and user requirements and user stories
Participate in IT roadmap development
Ensure solutions meet business needs and requirements
Monitor industry activities and pursue independent learning
Review business processes and help develop functional optimization strategies
Contribute to user documentation, manuals, training materials, and job aids as needed
Assist with application development and support activities, coordinating internal and external development groups and the business
Create capital project business cases and estimates and present them to the PMO and Finance
Assess enhancement requests for value and completeness
Lead or contribute to Business Priority Council meetings
Participate in RFP/RFI procurement events and support statements of work
Respond to emergency situations outside normal responsibilities, hours, and location when assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Three to five years demonstrated application of Business Analysis skills
Business and general system knowledge
Ability to quickly learn new applications, processes, and procedures
Exposure to multiple technologies and application development methodologies
Knowledge of one or more business domains
Knowledge of business process analysis and current/future state process modeling
Understanding of IT service management (ITSM), specifically demand management best practices and controls
Understanding of IT standards and controls
Microsoft O365, Teams, OneDrive, Word, Excel, and Outlook competency
Knowledge of Agile methodology and tools such as Jira, VSTS, and/or other Agile applications highly desired
Knowledge of financial and cost models and budgeting
Ability to manage competing priorities and follow through on commitments
IIBA, IQBBA, IREB, PMI, or SAFe certifications preferred but not required
Must be available for emergency restoration assignments
Must be available to travel between MA/CT/NH as necessary
Applicants requiring immigration-related visa sponsorship to start employment will not be considered

Benefits

Comp & perks

Hybrid work schedules for eligible roles
Potential incentive
Competitive total rewards program
Emergency Restoration assignment compensation/participation as applicable