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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis, including requirements gathering, process optimization, and stakeholder collaboration. Proficient in Agile methodologies and tools, with a strong understanding of IT service management and business domain knowledge.
Highest-signal resume keywords
Business Analysis SkillsAgile MethodologyIT Service Management (ITSM)Process ImprovementStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisRequirements GatheringFunctional OptimizationApplication Development MethodologiesFinancial ModelingCurrent/Future State Process ModelingUser Documentation DevelopmentProcurement Event ParticipationAnalytical ThinkingProblem Solving
Soft Skills
Written CommunicationVerbal CommunicationPersuasion SkillsOrganizational SkillsTime Management
Tools & Technologies
Microsoft O365TeamsOneDriveWordExcelOutlookJiraVSTSESRI / ArcFM GIS Enterprise
Certifications & Qualifications
ECBACCBACBAPAACCFLBACPREPMI PBASAFe POPM
Industry Keywords
Utility Industry ExperienceDemand Management Best PracticesBusiness Domain KnowledgeApplication Lifecycle ManagementProcurement Events
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Serve as a liaison between business areas and IT
- Understand business goals, objectives, and needs
- Collaborate with IT partners to resolve issues and suggest business solutions
- Collect, clarify, and translate business requirements into functional and technical requirements
- Collaborate on conceptual solution design with IT architects, technical staff, and business clients
- Define requirements for new or enhanced products, services, and optimized business processes
- Consult on IT strategy, planning, workflow and process design, and product solution development
- Lead throughout the application lifecycle for small and large development projects
- Lead meetings and communications between IT and assigned business areas
- Lead or oversee workflow analysis and requirements identification
- Evaluate business processes and facilitate solution development and implementation
- Capture, analyze, and document business requirements, user requirements, and user stories
- Participate in IT roadmap development
- Identify process improvement opportunities and champion change
- Ensure solutions meet business needs and requirements
- Monitor industry activities and identify potential solutions and best practices
- Conduct business process reviews and develop functional optimization strategies
- Develop user documentation, manuals, training materials, and job aids as needed
- Facilitate application development and support activities and coordinate internal, external, and business teams
- Develop capital project business cases and estimates and present them to the PMO and Finance
- Assess enhancement requests for value and completeness
- Lead or contribute to Business Priority Council meetings
- Support procurement events and statements of work
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- Five (5) to eight (8) years demonstrated application of Business Analysis skills
- Business and general system knowledge
- Ability to quickly learn new applications, processes, and procedures
- Exposure to varied technologies and application development methodologies
- Participation in a large project
- Knowledge of one or more business domains and how domains relate to solutions
- Business process analysis and current/future state process modeling
- Knowledge of IT service management (ITSM), specifically demand management best practices and controls
- Knowledge of IT standards and controls
- Ability to collaborate with business and technical roles and influence stakeholders at different management levels
- Analytical thinking, problem solving, and business process optimization skills
- Written, verbal, and persuasion skills
- Independent planning, organizational, and time management skills
- Competency in Microsoft O365, Teams, OneDrive, Word, Excel, and Outlook
- Knowledge of Agile methodology and tools such as Jira, VSTS, or other Agile applications is highly desired
- Knowledge of financial and cost models and budgeting
- Ability to balance long-term and short-term solution implications
- Ability to manage competing priorities and follow through on commitments
- Ability to lead small high-performing teams
- Experience with ESRI / ArcFM GIS Enterprise
- Experience participating in procurement events (RFP/RFI) and developing statements of work
- Must be available for emergency restoration assignments
- Must be available to travel between MA/CT/NH as necessary
- Prior utility industry experience is a plus
- Listed certifications include ECBA, CCBA, CBAP, AAC, CFLBA, CPRE, PMI PBA, and SAFe POPM
Benefits
Comp & perks- Hybrid work schedules for eligible roles
- Potential incentive
- Competitive total rewards program
- Emergency restoration assignment compensation/opportunity may apply
- Occasional overtime may be available