Marketing Intake Coordinator – Customer Thermal Solutions

Eversource Energy

. Respond to telephone, email, and website inquiries from prospective residential and small to mid-size commercial natural gas customers .

Posted 9/17/2026full-timeBrockton • Connecticut • United StatesMid-LevelSenior💰 $60,660 - $67,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and account management, with a strong understanding of natural gas conversion processes and energy efficiency programs. Proficient in utilizing Salesforce and other CRM systems to manage customer inquiries and support marketing initiatives.

Highest-signal resume keywords

Customer Service ExcellenceSalesforce ProficiencyKnowledge of Energy Efficiency ProgramsExperience in Account ManagementUnderstanding of Natural Gas Conversion Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support StrategiesNatural Gas Installation KnowledgeEnergy Alternatives KnowledgeLead ManagementProbing Questions for ResolutionCompliance HandlingInstallation Procedures KnowledgeMarket Segment UnderstandingEmergency Restoration AvailabilityTravel Flexibility

Soft Skills

Excellent CommunicationProblem SolvingRapport BuildingDe-escalation TechniquesCollaboration

Tools & Technologies

SalesforceGIS Mapping SystemsCustomer Billing Systems

Industry Keywords

Natural GasEnergy Efficiency ProgramsResidential and Commercial CustomersContribution in Aid of ConstructionFinancing Options and Rebates

About the role

Key responsibilities & impact

Respond to telephone, email, and website inquiries from prospective residential and small to mid-size commercial natural gas customers
Resolve natural gas installation inquiries and route them to the responsible party
Guide and educate customers about the gas conversion process and benefits of natural gas
Provide excellent customer service and represent the Company on every interaction
Use Salesforce, mapping systems, and customer billing systems to qualify and assist customers
Provide appropriate contact information for follow-up
Support proactive action plans to reach consensus on customer issues
Handle inquiries related to natural gas conversions, new construction, load additions, and main extension projects
Answer questions about availability, benefits, applications, pricing options, and installation procedures
Establish rapport with prospective and current customers
Enter leads into Salesforce accurately
Route leads and inquiries to the appropriate sales representative
Explain refundable deposits and Contribution in Aid of Construction processes
Promote current marketing campaigns
Ask probing questions to achieve first-call resolution
Handle compliance-related calls involving gas heating equipment
De-escalate customer complaints and frustrations
Anticipate situations and take or recommend appropriate action
Provide Marketing with lead-source information and campaign feedback
Collaborate within the team and across the organization
Contribute to special projects
Adhere to the team schedule for phone coverage

Requirements

What you’ll need

High School degree
Four plus years of related experience required, preferably in account management, customer service, sales or related areas
Knowledge of residential and commercial customers, residential sub-divisions, industry and economic trends, market segments and customer support strategies
Knowledge of end-use equipment, energy alternatives including fuel comparisons, installation of natural gas facilities and energy efficiency programs and services
Working knowledge of energy efficiency programs in Connecticut and Massachusetts, including financing options and rebates
Experience with Salesforce or other CRM systems, GIS mapping and customer billing systems preferred
Must be available to work emergency restoration assignments as required
Must be available to travel between Massachusetts and Connecticut as necessary
Must not require immigration-related sponsorship to start employment
Subject to random drug testing as a Safety Sensitive position

Benefits

Comp & perks

Potential incentive eligibility
Competitive total rewards program
Benefits programs
Emergency restoration assignment compensation/coverage as applicable