Program Manager, Customer Load Flexibility

Eversource Energy

. Manage delivery of local demand response pilot programs, including outreach and recruitment, enrollment, vendor management, third-party manufacturer/vendor collaboration, budget management, invoicing, settlement, tracking, and reporting .

Posted 10/30/2026full-timeWestwood • Massachusetts • United StatesMid-LevelSenior💰 $113,990 - $126,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex, cross-functional programs with a focus on demand response and energy efficiency. Proficient in stakeholder engagement, project management, and regulatory compliance.

Highest-signal resume keywords

Project ManagementCross-Functional CoordinationDemand Response Program StrategyStakeholder EngagementPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementBudget ManagementData AnalysisReportingEnergy EfficiencyDemand ResponseBattery Storage SystemsElectric Distribution GridVendor ManagementTimeline Development

Soft Skills

Problem-SolvingRelationship BuildingCommunicationAdaptabilityTeam Coordination

Tools & Technologies

Microsoft OfficeMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

PMP Certification

Industry Keywords

Demand Side ManagementDistributed Energy ResourceUtility ExperienceRegulatory FilingsEmergency Restoration

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage delivery of local demand response pilot programs, including outreach and recruitment, enrollment, vendor management, third-party manufacturer/vendor collaboration, budget management, invoicing, settlement, tracking, and reporting
Support cross-functional coordination to translate system needs into demand response program strategy and design
Coordinate offering design and incentives, conduct analysis, and incorporate feedback and learnings to adapt pilots
Identify and bring together internal and external stakeholders to resolve complex cross-functional issues
Coordinate program outreach and delivery with existing energy-efficiency and demand response implementation activities
Lead procurement and management of third-party vendors supporting targeted customer load flexibility solutions
Establish pilot processes and procedures, including tracking, reporting, settlement, and customer-facing rules and guidance
Develop and track pilot goals, metrics, and learnings
Prepare and present program status updates to senior management and internal and external audiences
Contribute to regulatory filings, reporting, and testimony
Represent Eversource at stakeholder meetings, technical sessions, and regulatory proceedings when necessary
Respond to emergency situations and perform emergency restoration assignments outside normal responsibilities, work hours, and location when called upon

Requirements

What you’ll need

Demonstrated experience managing complex, cross-functional programs or initiatives
Experience building project plans, timelines, milestones, and tracking and communicating regular updates to senior leadership and internal/external stakeholders
Experience managing and prioritizing multiple tasks in a dynamic environment to meet deadlines
Demonstrated track record of building strong relationships and coordinating effectively across organizations and departments
Excellent problem-solving ability; takes appropriate steps with limited guidance
Ability to grasp technical concepts such as energy-efficiency, demand response, battery storage systems, and the electric distribution grid
Previous utility, demand side management, or distributed energy resource (DER) experience helpful but not required
Proficiency with Microsoft Office, including Microsoft Excel, Word, and PowerPoint, required
Bachelor’s degree in a technical discipline, business discipline, related degree, or equivalent experience
At least five (5) years of relevant experience, including successful project/program management
Experience managing complex and cross-functional projects highly desirable
PMP certification preferred
Must be available to work emergency restoration assignment as required
Must be available to travel between MA/CT/NH as necessary
Must be able to work at least three days in the office, including Tuesdays and Wednesdays; all applicants must be able to work up to five days in the office if needed
Eversource will not offer immigration-related sponsorship; applicants requiring visa sponsorship to start employment will not be considered

Benefits

Comp & perks

Potential incentive
Hybrid work schedule
Work-life balance support
Competitive total rewards program
Benefits programs
Emergency restoration assignment compensation may apply