Sales Supervisor, Customer Thermal Solutions

Eversource Energy

. Oversee and coordinate support and service activities for mid-account and residential gas customers .

Posted 10/1/2026full-timeUnited StatesMid-LevelSenior💰 $135,660 - $150,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing gas sales representatives and coordinating customer service activities while ensuring compliance with policies and regulations. Possesses technical knowledge of gas distribution systems and a solid foundation in customer operations and support.

Highest-signal resume keywords

Bachelor's Degree In MarketingFive Years In Sales ManagementGas Distribution Systems KnowledgeCustomer Relationship ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsSales SupportLoad And Revenue EstimationPolicy ImplementationEmergency Restoration Response

Soft Skills

Communication SkillsInterpersonal SkillsConflict ResolutionTeamwork Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Gas SalesCustomer ServiceOperational EfficiencyLabor ContractsCorporate Policies

About the role

Key responsibilities & impact

Oversee and coordinate support and service activities for mid-account and residential gas customers
Develop stronger customer relationships
Coordinate timely installation of new or upgraded utility service
Manage load and revenue estimates, customer policy and service quality issues, billing issues and customer inquiries
Set team priorities to ensure timely, budget-compliant and policy- and regulation-compliant task completion
Supervise, coordinate and lead Gas Sales Representatives and assigned staff
Communicate and implement policies regarding pipe extensions, rate terms, load and revenue estimation, and supplier terms
Participate in cross-functional teams improving customer service, operational efficiency and profitable revenue growth
Improve dealer, residential and M&J gas sales customer service activities, including customer connections, corporate positioning, customer service, DSM and value-added services
Evaluate and recommend changes to methods, procedures and work practices and oversee implementation
Ensure team understanding of work practices, procedures, rules, regulations and Corporate policies
Train team on work methods and measures and secure additional training
Interview and recommend candidates for employment, advancement and termination
Respond to emergency restoration assignments outside normal responsibilities, hours and location when required

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business Administration, related discipline or equivalent experience
Minimum of five (5) years in marketing, sales, sales support or general business management
Gas experience preferred
Fundamental understanding of customer operations, support and administrative activities
Technical knowledge of gas distribution systems and work practices
Working knowledge of labor contracts
Communication, interpersonal, conflict resolution and teamwork skills
Ability to use Microsoft Word, Excel and PowerPoint
Valid Driver’s license required
Must be available for emergency restoration assignments
Must be available to travel between MA/CT/NH as necessary
Applicants requiring visa sponsorship to start employment with Eversource will not be considered

Benefits

Comp & perks

Competitive total rewards program
Potential incentive eligibility