Account Manager

EveryMatrix

. Manage and nurture key client relationships within the iGaming industry .

Posted 10/14/2026full-timeCopenhagen • DenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within the iGaming industry, focusing on client satisfaction, revenue growth, and strategic account planning. Proficient in utilizing CRM software and collaborating with cross-functional teams to deliver tailored solutions and achieve client KPIs.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementIGaming Industry KnowledgeCRM Software ProficiencyRevenue Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Satisfaction AssessmentRevenue ForecastingBusiness Review PreparationUpselling and Cross-SellingProject MonitoringProblem-SolvingStrategic PlanningClient KPI AchievementIndustry Trend Analysis

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborative TeamworkProactive Approach

Tools & Technologies

CRM SoftwareMS Office Suite

Industry Keywords

IGamingClient RetentionRegulatory ComplianceClient Check-InsQuarterly Business Reviews

About the role

Key responsibilities & impact

Manage and nurture key client relationships within the iGaming industry
Serve as the primary point of contact for clients and ensure their satisfaction
Conduct regular client check-ins and business reviews
Assess client satisfaction, uncover challenges, and provide solutions
Prepare and deliver reports on account health, revenue forecasts, usage metrics, and financial performance
Identify upselling and cross-selling opportunities with commercial teams
Collaborate with Sales to expand the client portfolio through referrals and networking
Define client objectives, annual plans, and strategic priorities with the Regional Account Director
Plan and deliver Quarterly Business Reviews
Translate client needs into tailored solutions
Collaborate with Product, Technical, and Delivery teams on implementation and service quality
Monitor project progress, resolve issues, and handle escalations
Maintain accurate CRM and internal system records
Stay informed about industry trends, competitors, and regulatory developments
Represent EveryMatrix at industry events and conferences
Achieve assigned revenue targets, growth objectives, and client KPIs
Contribute to client retention, satisfaction, and long-term value creation

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, or a related field
Master's degree is a plus
Proven experience as an Account Manager or similar role in the iGaming industry
Good knowledge of the iGaming sector, including industry regulations and trends
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Problem-solving skills and a proactive approach to client needs
Proficiency in CRM software and MS Office Suite
Willingness to travel for client meetings and industry events when necessary

Benefits

Comp & perks

Annual leave days, increasing with tenure
Additional annual sick leave days beyond the legal requirement, without a medical certificate
Flexible hybrid work schedule after the first three months
Additional paid parental leave for maternity and paternity
Flexible remote work opportunities during the first months of parenthood
Monthly lunch allowance
Gym membership
Access to LinkedIn Learning and Udemy for Business
Annual budget for external courses or certifications
Frequent team-building activities in various locations