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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in designing and deploying lifecycle marketing campaigns, with a strong focus on optimizing customer journeys and enhancing loyalty through data-driven insights. Proficient in compliance with marketing regulations and experienced in collaborating across teams to drive engagement and conversion improvements.
Highest-signal resume keywords
Lifecycle MarketingDTC Ecommerce ExperienceBraze or Iterable ProficiencyAnalytical SkillsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign OptimizationA/B TestingCustomer Journey AnalysisPerformance MeasurementMobile App Marketing Strategies
Soft Skills
Organizational SkillsCollaboration
Tools & Technologies
Analytics ToolsPush NotificationsEmail MarketingIn-App NotificationsSMS Marketing
Industry Keywords
CAN-SPAM ComplianceTCPA ComplianceSubscription-Based ProductsCustomer Relationship Management
About the role
Key responsibilities & impact- Design and deploy lifecycle marketing campaigns for drivers charging on the EVgo network
- Drive adoption of subscriptions and Autocharge+ through targeted lifecycle communications
- Optimize each stage of the customer journey to enhance loyalty
- Build and maintain a testing roadmap for continuous engagement and conversion improvements
- Conduct A/B testing across push, email, in-app notifications, and SMS
- Track, analyze, and improve key performance indicators using analytics tools
- Ensure customer communications and CRM list practices comply with CAN-SPAM, TCPA, and other applicable regulations
- Escalate complex compliance questions as needed
- Share lifecycle marketing best practices, testing results, and platform expertise with team members
- Collaborate with marketing, product, engineering, and design teams
- Perform other duties and special projects as assigned
Requirements
What you’ll need- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent experience
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- Experience with DTC ecommerce or subscription-based products
- Demonstrated experience in lifecycle marketing and mobile app growth
- Deep knowledge of mobile app marketing strategies and channels, including push, email, in-app notifications, and SMS
- Strong analytical skills to measure performance, identify improvements, and optimize
- Direct experience with Braze or Iterable required
- Proven track record managing and optimizing campaigns through data-driven insights
- Strong project management and organizational skills
- Occasional travel may be required for team or cross-functional meetings
Benefits
Comp & perks- Medical, dental, and vision coverage
- Mental wellbeing support and wellness programs
- 401(k)
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life and disability insurance
- Uncapped paid time off
- Enhanced parental leave
- Employee Assistance Program (EAP)
- Health Advocate services
- Telehealth services
- Mentorship programs
- Opportunities for career growth and internal mobility
- Monthly Tech Stipend
- One-time home office setup reimbursement
- Volunteer time off
- Commuter benefits
- Employee focused programs
- Discretionary target cash bonuses
- Restricted stock units (subject to Board Approval)
