Account Director

Evolving Web

. Act as the primary point of contact for key clients in Canada and the United States .

Posted 9/15/2026full-timeMontreal • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, project delivery, and team leadership, with a strong focus on achieving client objectives and fostering growth opportunities. Proficient in digital best practices and open-source technologies, ensuring successful project outcomes in a fast-paced environment.

Highest-signal resume keywords

Client Relationship ManagementProject Delivery ManagementDigital Best PracticesBilingual Communication (French and English)Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient Portfolio ManagementDigital TechnologiesOpen-Source TechnologiesGoal Setting and Achievement

Soft Skills

Exceptional Listening SkillsPublic SpeakingProactive CommunicationSelf-Management

Tools & Technologies

DrupalWordPressSlack

Industry Keywords

Agency SettingProfessional ServicesClient PresentationsContract NegotiationsAccount Metrics Tracking

Tech Stack

Tools & technologies

DrupalWordPress

About the role

Key responsibilities & impact

Act as the primary point of contact for key clients in Canada and the United States
Oversee large-scale web design and development projects, as well as ongoing evolution, support, and maintenance mandates
Develop and grow client accounts by identifying key relationships and growth opportunities
Ensure timely and successful project delivery aligned with client needs and objectives
Develop and approve project briefs and provide guidance to project teams
Lead and participate in client presentations and relationship-building activities
Lead contract negotiations with new clients and manage contract renewals
Provide clear and concise updates to clients and agency leadership
Forecast and track key account metrics and report on account status and opportunities
Collaborate closely with project management and sales teams

Requirements

What you’ll need

Minimum of 5 years' experience in an agency setting or professional services
Exceptional listening skills with the ability to understand and address client needs
Proven track record in managing and delivering successful client portfolio projects
Proficiency in digital best practices, technologies, and trends
Experience using Drupal, WordPress, or other open-source technologies is an asset
Experience managing client relationships and acting as an escalation point
Comfortable with public speaking and presentations
Proven track record of setting and achieving goals in a fast-paced environment
Experience supervising or managing teams
Strong communication skills in both French and English
English is required for regular collaboration with clients and team members outside Quebec
Remote North America applicants must be available during Montreal working hours
Remote North America applicants must use tools such as Slack to stay engaged with their team and contribute to company culture
Remote North America applicants must demonstrate exceptional self-management and proactive communication skills

Benefits

Comp & perks

Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day
Opportunity to take ownership of projects with a high level of creative and technical complexity
Collaborative environment that encourages continuous learning and mentorship
International, welcoming, close-knit team and company culture
Flexible hybrid work schedule for Montreal-area candidates: three days in the office and two days working remotely each week