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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong investigative and analytical skills to identify fraud patterns and trends, utilizing data analysis and online research to produce detailed reports and actionable recommendations. Proficient in managing multiple investigation cases while collaborating with various stakeholders to enhance fraud prevention measures.
Highest-signal resume keywords
Fraud InvestigationData AnalysisReport WritingStakeholder CommunicationExcel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud InvestigationData AnalysisReport WritingExcelMicrosoft OfficeOnline ResearchPattern RecognitionData InterpretationCase ManagementFraud Techniques
Soft Skills
Attention to DetailInquisitive MindsetProactive ApproachEffective CommunicationAbility to Work at Pace
Tools & Technologies
DatabricksSocial Media PlatformsOpen-Source InformationInternal Tools
Industry Keywords
FraudLoss PreventionParcel DeliveryLogisticsClaims Management
About the role
Key responsibilities & impact- Carry out investigations into fraud and loss cases across the parcel delivery network
- Analyse large volumes of internal and external data to identify suspicious activity, patterns and potential fraud
- Investigate client escalations and disputes, including parcels reported as not received
- Use internal tools, open-source information and social media platforms to support investigations
- Gather evidence and produce clear, structured investigation reports and case files
- Manage investigation cases from initial identification through to completed actions
- Identify fraud hotspots, emerging trends and new fraud techniques
- Support the National Loss & Claims Performance Manager in improving visibility of fraud, loss and claims
- Work with Operations, Analytics, Performance and Loss Prevention teams to identify vulnerabilities and implement preventative measures
- Provide regular updates and recommendations to management on evolving fraud risks
- Support internal or external investigations escalated to management, legal teams or law enforcement
- Help develop fraud awareness, guidance and preventative measures across the network
- Explore how new technology, automation and AI can support efficient fraud identification and investigation
Requirements
What you’ll need- Previous experience or strong working knowledge of fraud, ideally gained over a couple of years in an investigative, analytical or fraud-focused role
- Strong investigative skills and a naturally inquisitive mindset
- Ability to look beyond the obvious, spot unusual patterns and think differently about how fraud may be taking place
- Strong analytical skills and confidence working with large volumes of data
- Ability to interpret data and turn findings into practical recommendations and actions
- Excellent online research and navigation skills, particularly across social media and open-source platforms
- Strong Excel and wider Microsoft Office skills
- Ability to produce clear, detailed investigation reports and communicate findings effectively
- Confidence working with stakeholders at different levels across the business
- Excellent attention to detail while managing multiple cases and competing priorities
- Proactive, self-starting approach and ability to work at pace
- Interest in new fraud techniques, technology and emerging trends
- Experience with Databricks would be advantageous but is not essential
- Relevant fraud experience; parcel, logistics or Loss Prevention experience is not required
Benefits
Comp & perks- An agile working environment
- The opportunity to investigate a broad and evolving range of fraud and loss cases
- Exposure to teams across Operations, Analytics, Performance and Loss Prevention
- The chance to directly influence how we identify and prevent fraud across our network
- Opportunities to explore new technology, automation and AI as our approach to fraud prevention evolves
- A fast-paced environment where your analysis and investigations can have a genuine business impact
- Competitive salary, benefits and wellbeing support