N2 Support Analyst

EVT

. Monitor the IT environment and the company's business operations .

Posted 11/10/2026contractBelo Horizonte • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing N2 technical support, with a strong focus on monitoring IT environments and executing operational routines. Proficient in Microsoft 365 collaboration tools and knowledgeable in Routing & Switching, Windows, and Linux servers.

Highest-signal resume keywords

N2 Technical SupportMicrosoft 365 Collaboration ToolsRouting & SwitchingWindows ServersLinux Servers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

N2 Technical SupportRouting & SwitchingWindows Server ManagementLinux Server ManagementIncident Troubleshooting

Soft Skills

Strong Communication SkillsCollaborativeProactive ApproachSense of UrgencyAbility to Prioritize

Tools & Technologies

Microsoft 365

Certifications & Qualifications

ITIL

Tech Stack

Tools & technologies

LinuxSwitching

About the role

Key responsibilities & impact

Monitor the IT environment and the company's business operations
Perform initial troubleshooting of incidents identified through alerts or support requests
Ensure the execution of key operational routines
Escalate unresolved requests to N3 specialists

Requirements

What you’ll need

Previous experience providing N2 technical support
Experience with Microsoft 365 collaboration tools, including license configuration and management
Knowledge of Routing & Switching (R&S)
Knowledge of Windows and Linux servers
Knowledge of ITIL (a plus)
Fluent English (a plus)
Collaborative and team-oriented
Strong communication skills and a proactive approach
Sense of urgency and ability to prioritize

Benefits

Comp & perks

Learning incentive programs (Udemy)
Corporate English classes at affordable rates