Product Engineer

Evvnt

. Own the engineering support queue by triaging escalated tickets, reproducing issues, fixing root causes, and closing the loop with support and customers .

Posted 11/12/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $80,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Ruby on Rails application development, SQL and PostgreSQL database management, and effective debugging of live products. Capable of collaborating with cross-functional teams while maintaining clear communication and documentation of technical solutions.

Highest-signal resume keywords

Ruby On Rails DevelopmentSQL And PostgreSQL SkillsRSpec And Playwright TestingGit And Code Review WorkflowsIntegration With Stripe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ruby On RailsSQLPostgreSQLJavaScriptHTMLCSSRSpecPlaywrightGitDebugging

Soft Skills

Written CommunicationPragmatic Judgment

Tools & Technologies

StripeSendgridSeats.ioAWSTerraformSidekiq

Industry Keywords

Ticketing SystemsBackground Job SystemsPerformance Work At ScaleAI Coding Assistants

Tech Stack

Tools & technologies

AWSBootstrapJavaScriptPostgresRSpecRubyRuby on RailsSQLTerraform

About the role

Key responsibilities & impact

Own the engineering support queue by triaging escalated tickets, reproducing issues, fixing root causes, and closing the loop with support and customers
Ship features across the Ruby on Rails backend and frontend, including ticketing, checkout, and organiser-facing admin screens
Build and extend integrations with Stripe, Sendgrid, seats.io, and the partner-facing JavaScript plugin
Write tests for shipped work and improve coverage in touched areas
Review pull requests, including AI-assisted pull requests, and provide clear, constructive feedback
Investigate slow queries, background job failures, and production alerts to keep the platform fast and reliable
Contribute to infrastructure work
Document technical discoveries and solutions
Work closely with the CTO, product team, and support team from ticket through production

Requirements

What you’ll need

3+ years of professional software development experience, including at least 2 years building and maintaining Ruby on Rails applications in production
Solid SQL and PostgreSQL skills, including reading query plans, adding indexes, and identifying N+1 queries
Experience with server-rendered views, JavaScript, HTML/CSS, and a CSS framework such as Bootstrap
Experience supporting a live product by debugging logs and error reports, reproducing customer issues, and shipping fixes
Experience with RSpec for unit and request specs and Playwright or similar for end-to-end testing
Git and pull-request workflows, clear commit messages, and code reviews
Good written communication for explaining bugs, fixes, and trade-offs to non-engineers
Pragmatic judgment about patching, refactoring, and escalation
Nice to have: Stripe or another payment provider
Nice to have: reserved-seating or ticketing systems; seats.io specifically is a bonus
Nice to have: AWS and infrastructure-as-code, ideally Terraform
Nice to have: background job systems such as Sidekiq and performance work at scale
Nice to have: embeddable JavaScript widgets or SEO for large content sites
Nice to have: effective use and critical review of AI coding assistants
Experience in a small team where you have worn several hats