Customer Service Administrator

EWR AG

. Manage customer processes and handle customer inquiries promptly and reliably .

Posted 10/27/2026full-timeWorms • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on managing inquiries and onboarding processes, while effectively utilizing CRM and billing systems. Proficient in German communication and MS Office, with a foundational understanding of the energy industry.

Highest-signal resume keywords

Customer Service ManagementCRM System ProficiencyGerman Language SkillsTelephone CommunicationOnboarding Process Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemBilling SystemsMS OfficeCustomer OnboardingProcess Quality Assurance

Soft Skills

Customer FocusTeam CollaborationSelf-MotivationClear CommunicationProblem-Solving

Certifications & Qualifications

Commercial Vocational Training

Industry Keywords

Energy IndustryCustomer Inquiry ManagementService OrientationBusiness Interrelationships

About the role

Key responsibilities & impact

Manage customer processes and handle customer inquiries promptly and reliably
Support customers with inquiries by phone and in writing, as well as in face-to-face conversations
Handle telephone and written inquiries reliably and in a customer-focused manner
Process customer requests relating to products in the EWR AG portfolio within the CRM and billing systems, ensuring deadlines are met
Provide service- and sales-oriented support to customers across all communication channels
Ensure service and process quality within your area of responsibility
Contribute to internal projects and special assignments, such as the implementation of new systems

Requirements

What you’ll need

Completed commercial vocational training or comparable qualification
Experience in telephone and face-to-face customer service
Experience handling new customer onboarding processes
Very good German language skills, both written and spoken
Proficient in using MS Office
Strong customer focus
Good understanding of business and commercial interrelationships
Basic knowledge of the energy industry is an advantage
Ability to understand complex issues and explain them clearly
High self-motivation and enjoyment of working as part of a team
Willingness to work according to the duty roster during service hours

Benefits

Comp & perks

30 days of annual leave
38-hour workweek, Monday to Friday
Collective bargaining agreement ensuring fair and transparent working conditions
Energy allowance
Company pension scheme
Option to supplement the company pension scheme through salary conversion
Mobile working up to 2 days per week
Training and professional development opportunities
JobRad bicycle leasing
Discounted public transport pass
Free parking at all locations
Free charging facilities for electric vehicles
Performance-related special payments
Annual holiday bonus
13th-month salary
Monthly capital-forming benefits
Company health management program
Subsidized Wellpass membership for training at fitness studios throughout Germany
Employee events, team after-work gatherings, and company celebrations