Customer Service Specialist

EWR AG

. Manage customer processes and handle inquiries promptly and reliably .

Posted 10/15/2026full-timeWorms • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication in both spoken and written German. Proficient in managing customer inquiries and onboarding processes while ensuring high service quality and supporting internal projects.

Highest-signal resume keywords

Customer Service ExperienceGerman Language ProficiencyMS Office ProficiencyCustomer Onboarding ProcessesEnergy Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ManagementCRM System ProficiencyBilling System ManagementProcess Quality AssuranceCommercial Vocational Training

Soft Skills

Strong Customer FocusClear CommunicationHigh Self-MotivationTeam Collaboration

Industry Keywords

Energy IndustryBusiness RelationshipsService Orientation

About the role

Key responsibilities & impact

Manage customer processes and handle inquiries promptly and reliably
Assist customers with inquiries by phone and in writing, as well as in face-to-face interactions
Process customer requests related to products in the EWR AG portfolio carefully and on time in the CRM and billing systems
Support customers with a service- and sales-oriented approach across all communication channels
Ensure excellent service and process quality within your area of responsibility
Support internal projects and special assignments, such as the implementation of new systems
Work independently and contribute to your personal and professional development

Requirements

What you’ll need

Completed commercial vocational training or comparable qualification
Experience in telephone and face-to-face customer service
Experience handling new customer onboarding processes
Excellent spoken and written German
Proficiency in MS Office
Strong customer focus
Good understanding of business and commercial relationships
Basic knowledge of the energy industry is an advantage
Ability to understand complex matters and communicate them clearly
High self-motivation and enjoyment of working as part of a team
Willingness to work according to a duty roster during service hours

Benefits

Comp & perks

30 days of annual leave
38-hour workweek, Monday to Friday
Collective-agreement-based, fair and transparent working conditions
Energy allowance
Company pension scheme
Option to supplement the company pension scheme through salary conversion
Remote work up to 2 days per week
Training and professional development opportunities
JobRad bicycle leasing
Discounted public transport pass
Free parking at all locations
Free charging facilities for electric vehicles
Performance-related special payments
Annual vacation allowance
13th-month salary
Monthly employer-funded savings benefits
Company health management program
Subsidized Wellpass membership for training at gyms throughout Germany
Employee events, shared after-work gatherings, and company celebrations