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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support, technical troubleshooting, and user documentation while ensuring compliance and effective resource utilization. Proven ability to collaborate across teams and manage the deployment of integrated business systems in the insurance or healthcare industry.
Highest-signal resume keywords
Application SupportMS Windows PlatformTechnical TroubleshootingUser DocumentationCompliance Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application TestingIssue InvestigationDefect AnalysisSoftware MigrationDocumentation Creation
Soft Skills
Team-Oriented EnvironmentProblem-SolvingAttention to DetailConfidentiality Maintenance
Tools & Technologies
Integrated Business SystemsEnterprise FaxTranscription SoftwareDictation Software
Industry Keywords
Insurance IndustryHealthcare Industry
About the role
Key responsibilities & impact- Provide technical support to business users by investigating, validating, and resolving reported issues
- Manage deployment of integrated business systems including enterprise fax, transcription, and dictation
- Create and maintain end-user documentation and instructions for software solutions
- Utilize internal software systems to support business units
- Assist with migrating new acquisitions onto the software platform
- Identify, analyze, and document defects or inconsistencies in application functionality, user interface, output, and performance
- Perform basic application testing to help ensure quality software releases
- Collaborate with developers and end users to ensure technical compatibility and user satisfaction
- Liaise between business units, technology teams, and support teams to aid project scope, manage budgets, and ensure rollout and training of new technologies
- Promote effective and efficient utilization of company resources
- Participate in long-range planning for new projects and programs
- Maintain compliance standards
- Provide advice, training, and technical support for projects as required
Requirements
What you’ll need- Bachelor degree in a related field preferred
- 3+ years related experience in application support, or equivalent combination of education and experience preferred
- Extensive knowledge of an MS Windows platform required
- Insurance or healthcare industry experience preferred
- Proven experience identifying problems and delivering assistance to resolve them
- Accuracy and thoroughness
- Ability to maintain confidentiality
- Ability to demonstrate and promote a positive team-oriented environment
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added
- Monday–Friday standard business hours, preferably EST or CST timezones
Benefits
Comp & perks- Medical, vision, and dental benefits
- Paid time off
- 401k
- Fast-paced team atmosphere
- No travel required