FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage client inquiries effectively while ensuring compliance with HIPAA regulations. Proficient in using various software tools to maintain accurate records and support quality assurance processes.
Highest-signal resume keywords
Customer Service ExperienceHIPAA Compliance KnowledgeMicrosoft Office ProficiencyClerical SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInformation RetrievalReport Status ManagementCase Filing and ArchivingDocument Verification
Soft Skills
Exceptional Communication SkillsAbility to Work IndependentlyTime ManagementInitiative for ImprovementConfidentiality Maintenance
Tools & Technologies
Microsoft WordMicrosoft OutlookMicrosoft ExcelFax MachineScanner
Industry Keywords
Client InquiriesQuality AssuranceState and Federal RegulationsClerical DutiesWorkflow Management
About the role
Key responsibilities & impact- Handle and respond promptly to client and client-representative inquiries regarding questions, report status, concerns, and information requests
- Enter and retrieve client or claimant information using appropriate systems and databases
- Maintain daily contact with the QA department regarding workflow and pending report status
- Contact providers for assignment and update the database
- File and archive open and closed cases
- Verify client information and document client-specific guidelines and information in the system
- Work independently and with team members to address, document, and return cases promptly
- Direct calls to other departments as needed
- Perform clerical duties including typing, filing, emailing, and proofreading
- Assist with customer complaints and quality assurance issues
- Notify management of report issues or concerns
- Ensure practices comply with state and federal safety and legal regulations
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- Minimum one year customer-service experience; or equivalent combination of education and experience preferred
- Complete knowledge of general computer, fax, copier, scanner, and telephone
- Knowledge of multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet
- Ability to be trained on and adhere to HIPAA regulations and compliance standards
- Ability to follow instructions and respond to management directions accurately
- Accuracy, thoroughness, responsibility for quality of work, and initiative to identify improvements
- Exceptional communication skills
- Ability to work independently, prioritize work activities, and use time efficiently
- Ability to maintain confidentiality
- Ability to follow all company policies and procedures
Benefits
Comp & perks- 100% remote (work-from-home) position
- Consistent EST schedule with flexible start times ranging from 7:30am–9:30am
- Medical, vision, and dental benefits
- Paid time off
- 401k