Client Coordinator – Supervisor

ExamWorks

. Lead and supervise department staff .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing departmental staff while ensuring compliance with federal ERISA regulations and HIPAA standards. Proficient in maintaining client relationships and developing customized reports to support operational efficiency.

Highest-signal resume keywords

Supervisory ExperienceHIPAA ComplianceClient Relationship ManagementMicrosoft Office ProficiencyOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical ExperienceArithmetic CalculationsReport DevelopmentData ManagementWorkflow Management

Soft Skills

Exceptional Communication SkillsAbility to Work IndependentlyTeam-Oriented EnvironmentAbility to Manage ChangeReliability

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft ExcelInternet

Industry Keywords

ERISA ComplianceHIPAA RegulationsIndependent Dispute Resolution EntityFederal IDR/No Surprises ActQuality Assurance

About the role

Key responsibilities & impact

Lead and supervise department staff
Ensure day-to-day operations run smoothly and efficiently
Prioritize and manage daily workflow for timely, high-quality completion of client inquiries and product lines
Ensure equitable distribution of work to achieve daily, weekly, and monthly goals
Create, coordinate, and review monthly client spreadsheets
Maintain accurate and current client and examinee information in systems and databases
Develop ad hoc and customized reports as required
Maintain daily contact with the QA department regarding workflow and pending report status
Maintain client relationships and meet client-specific requirements
Ensure compliance with federal ERISA and state mandates
Promote effective utilization of clinical resources and recommend improvements to management
Assist with physician and customer complaints or quality assurance issues
Provide backup for departmental positions
Advise management on consultant quality, availability, and policy compliance
Participate in policy and procedure development and implementation
Attend management meetings
Participate in educational and training activities
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of one to three years clerical experience, or equivalent combination of education and experience
Experience supervising in a medical office or insurance industry preferred
Knowledge of multiple software programs, including Microsoft Word, Outlook, PowerPoint, Excel, and the Internet
Ability to perform arithmetic calculations using whole numbers and decimals, including rates and percentages
Full understanding of HIPAA regulations and compliance
Ability to follow management instructions accurately
Accuracy and thoroughness
Exceptional communication skills
Ability to work independently, prioritize work, and use time efficiently
Ability to maintain confidentiality
Ability to promote a positive team-oriented environment
Ability to stay focused under normal or heavy distractions
Ability to work well under pressure or stressful conditions
Ability to manage change, delays, or unexpected events appropriately
Reliability and compliance with the company attendance policy
Experience working for an Independent Dispute Resolution Entity (IDRE) and knowledge of the Federal IDR/No Surprises Act process are significant pluses but not required

Benefits

Comp & perks

Full training on workflows and processes
Monday through Friday schedule
100% remote work