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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing client inquiries and resolving issues while maintaining compliance with HIPAA requirements. Proficient in multitasking and prioritizing tasks in a fast-paced environment to ensure customer satisfaction and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceLegal Services Environment FamiliarityHIPAA Compliance KnowledgeAnalytical And Problem-Solving SkillsTyping Speed Of 45 W.P.M.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Issue LoggingOrder ManagementInternet ResearchDocument PreparationWork In Progress Monitoring
Soft Skills
Self-MotivatedAdaptabilityEffective CommunicationMultitasking AbilityFocus Under Distractions
Tools & Technologies
System Reporting Tools
Industry Keywords
Med-Legal TerminologyInsurance ClaimsCustomer SatisfactionOperational ProcessesConfidential Correspondence
About the role
Key responsibilities & impact- Respond to internal and external customer inquiries by email or phone
- Proactively contact clients to resolve outstanding issues
- Build long-term rapport with ordering clients and guide orders through operational processes to completion
- Provide timely communication updates to internal and external customers
- Log client issues, contacts, and resolutions in the system
- Monitor assigned client base for customer satisfaction concerns or order delays
- Explain order delays and coordinate additional information with clients
- Review cancellations and settled orders for appropriate closing statements
- Review Retrieval Department work orders for validity and facility non-compliance before routing to Production
- Monitor and handle Special Circumstance Orders with tight deadlines and special instructions
- Support ABI Account Managers
- Provide direction and resolution for client technical issues
- Prepare confidential correspondence, reports, and complex documents
- Coordinate with internal departments to achieve customer satisfaction
- Maintain customer accounts by identifying and analyzing customer needs
- Perform internet research to locate business contact information and provide subpoena-related entity options
- Monitor Work In Progress for new and sensitive client orders using system reporting tools
- Assist with website registrations, demo requests, Client Pilot program specifications, and auditing-department communication
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent required
- Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales
- Familiarity with med-legal terminology and HIPAA requirements
- Good understanding of the organization’s goals and objectives
- Highly self-motivated and self-directed
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Multitasking ability and adaptability to changing work duties
- Qualified typist with a minimum of 45 W.P.M.
- Ability to stay focused and concentrate under normal or heavy distractions
- Ability to follow company policies and procedures
Benefits
Comp & perks- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k)
- Fast-paced team atmosphere
- Equal Opportunity Employer