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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in advising clients on digitalization and optimization of HR processes, particularly with ServiceNow Employee Workflows. Possesses strong analytical skills to translate business requirements into effective solutions while maintaining a customer-focused approach.
Highest-signal resume keywords
ServiceNow Employee WorkflowsBusiness Requirements AnalysisHR Process OptimizationClient Communication SkillsSaaS Solutions Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowHRSDWSDBusiness AnalysisSolution DesignCloud PlatformsSaaS SolutionsITILScrumPRINCE2
Soft Skills
Strong Communication SkillsCustomer-Focused MindsetInterdisciplinary TeamworkInitiativeAnalytical Approach
Tools & Technologies
SalesforcePegaEnterprise Platforms
Industry Keywords
HREmployee ExperienceWorkplace ProcessesFinancial ServicesInsurancePublic Sector
Tech Stack
Tools & technologiesCloudServiceNowGo
About the role
Key responsibilities & impact- Advise clients on the digitalization and optimization of HR and workplace processes, with a focus on ServiceNow Employee Workflows (HRSD & WSD)
- Analyze business requirements and develop suitable solution and optimization concepts
- Support the design, implementation, and continuous development of ServiceNow solutions in the Employee Workflows environment
- Support projects from requirements gathering and solution design through implementation and go-live
- Design and facilitate workshops and training sessions, and deliver client presentations
- Collaborate with consultants, architects, and developers, serving as the interface between business functions and technology
- Support presales activities and present ServiceNow solutions to clients
- Further develop the Employee Workflow portfolio together with the team
Requirements
What you’ll need- Good knowledge of HR, employee experience, and/or workplace or facilities processes
- Experience gathering, structuring, and translating business requirements into solution concepts
- Knowledge of enterprise platforms, ideally ServiceNow; alternatively, platforms such as Salesforce or Pega
- Structured, analytical, and solution-oriented approach to work
- Ability to communicate complex topics clearly and effectively
- Confident presence when working with clients and project teams
- Strong communication skills and a customer-focused mindset
- Initiative and enthusiasm for interdisciplinary teamwork
- Willingness to conduct workshops or attend project meetings on-site at client locations when required
- Good written and spoken German and English
- University degree in computer science, business informatics, business administration, or a comparable qualification
- Several years of experience in consulting or implementing HR, workplace, facilities, or employee experience solutions
- Practical experience with ServiceNow Employee Workflows, particularly HRSD or WSD, is preferred
- Experience with SaaS solutions and cloud platforms is an advantage
- Knowledge of or certifications in ITIL, Scrum, or PRINCE2 are a plus
- Industry experience in financial services, insurance, or the public sector is an advantage
Benefits
Comp & perks- Flexible working hours
- Flexible working location, including remote work
- Company pension scheme
- Regular team events
- Exciting projects for renowned clients
- Professional development opportunities
- Appreciative company culture
- Flat hierarchies