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Lead VIP Account Manager
Excelsior Works. Lead, coach, and develop a team of VIP Account Managers, ensuring high performance and achievement of team targets .
About the role
Key responsibilities & impact- Lead, coach, and develop a team of VIP Account Managers, ensuring high performance and achievement of team targets
- Oversee VIP and PVIP player portfolios, implementing segmentation, engagement, retention, and reactivation strategies
- Monitor KPIs, analyze performance, and develop action plans to optimize portfolio results
- Manage personalized offers, promotional budgets, and retention activities
- Oversee high-value player relationships, handle escalations, and ensure a personalized, premium player experience
- Collaborate with Customer Support, CRM, Marketing, Payments, and Compliance teams to improve processes and player satisfaction
- Ensure adherence to internal procedures, regulatory requirements, and responsible policies
Requirements
What you’ll need- Previous experience in the iGaming industry, preferably in VIP/PVIP Account Management or player retention
- Proven leadership, coaching, and team management skills
- Strong understanding of high-value player behavior, retention strategies, and commercial KPIs
- Excellent analytical, communication, and problem-solving skills
- Ability to drive results, manage priorities, and motivate a team
Benefits
Comp & perks- Competitive salary
- Discretionary performance bonus
- Premium private health insurance, including dental care
- €50 monthly flexible benefits allowance
- Up to 25 days of paid annual leave
- Hybrid working, including 1 work-from-home day per week
- Opportunity to grow and have a real impact in a fast-moving international company
- Collaborative environment where ownership, ideas and new ways of doing things are encouraged