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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities by guiding clients through digital tool implementation and electronic invoicing processes. Proficient in creating training materials and delivering effective training sessions while managing client relationships and optimizing onboarding processes.
Highest-signal resume keywords
Client Onboarding OptimizationElectronic Invoicing KnowledgeAccounting Firm Operations UnderstandingTraining Material DevelopmentCustomer Focus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounting KnowledgeTax KnowledgeDigital Tools ProficiencyProblem SolvingIssue Resolution
Soft Skills
Organizational SkillsProactivityReliabilityCommitmentAutonomy
Industry Keywords
Client Portfolio ManagementTraining SessionsClient LiaisonCommercial AwarenessElectronic Invoicing Reform
About the role
Key responsibilities & impact- Support new clients in getting started with the firm’s digital tools
- Guide clients in implementing their electronic invoicing processes
- Create practical reference sheets, tutorials, and step-by-step guides
- Lead short training sessions for internal and/or external audiences
- Serve as the liaison between clients and internal teams
- Identify issues and suggest improvements
- Contribute to optimizing the client onboarding process
- Identify clients’ additional needs and refer them to the lead accountant
- Manage an appropriate client portfolio alongside these responsibilities
- Make regular visits to client sites
Requirements
What you’ll need- Reliable, committed, and respectful of commitments
- Strong customer focus and commercial awareness
- Proactive, with the ability to challenge your own ideas
- Organized and autonomous, with the ability to see assignments through to completion
- Ability to find solutions and resolve issues
- Strong understanding of accounting firm operations
- Solid accounting and tax knowledge
- Highly proficient with digital tools and able to develop new skills independently
- Knowledge of, or an active interest in, the electronic invoicing reform
- Ability to create clear training materials and deliver training sessions
- Ability to manage multiple assignments simultaneously
- Regular travel to client sites required
Benefits
Comp & perks- A stimulating work environment within a rapidly expanding group
- Regular training and support for professional development
- Modern and welcoming workspace
- Free ALAN health insurance, 100% covered by the employer
- Meal vouchers via the SWILE card, 60% covered by the employer
- One work-from-home day per week
- Profit-sharing scheme
- Special offers through the employee representative committee (CSE)
- Activities and events throughout the year