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Exegy

Product Support Engineer

Exegy

. Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact .

Posted 11/12/2026full-timeSt. Louis • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical proficiency in Linux/Unix environments and scripting skills in Python and Bash for automation. Capable of troubleshooting production issues, collaborating with cross-functional teams, and driving continuous improvement in operational efficiency.

Highest-signal resume keywords
Linux/Unix ProficiencyScripting Experience (Python, Bash)Incident ResolutionMonitoring Tools DevelopmentFinancial Markets Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingSystem AdministrationProduction SupportConfiguration ChangesSoftware DeploymentsSystem UpgradesMonitoringDebuggingProcess OptimizationOperational Efficiency
Soft Skills
Exceptional CommunicationCollaboration SkillsMultitaskingPrioritizationHigh Productivity
Tools & Technologies
Monitoring ToolsAlert SystemsAutomated Recovery Processes
Industry Keywords
Financial MarketsNetworking FundamentalsTCP/IPMulticastRDMA

Tech Stack

Tools & technologies
LinuxPythonTCP/IPUnix

About the role

Key responsibilities & impact
  • Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
  • Handle incident resolution and outage calls; notify internal and external stakeholders and own resolution, communication, and follow-up
  • Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
  • Analyze system logs, metrics, and trends to proactively identify potential risks or issues
  • Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
  • Execute software deployments, configuration changes, and system upgrades with minimal disruption
  • Drive continuous improvement by identifying areas for process optimization and operational efficiency

Requirements

What you’ll need
  • Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
  • 0-2 years of experience in production support, system administration, or monitoring role
  • Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks
  • Strong technical proficiency in Linux/Unix environments, including troubleshooting, debugging, and supporting complex production systems
  • Exceptional communication and collaboration skills to coordinate with cross-functional teams effectively
  • Ability to multitask and prioritize responsibilities
  • Proven ability to thrive in fast paced day-to-day activity
  • Proven track record of exceptional performance, high productivity, and meeting deadlines
  • Preferred: Experience in Financial Markets domain knowledge or financial protocols expertise
  • Preferred: Working knowledge of networking fundamentals, including TCP/IP, multicast, and RDMA
  • Schedule flexibility to support critical operations during major market events or periods of high volatility