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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT operations management, including infrastructure oversight, hardware lifecycle management, and user support. Proficient in applying IT security principles and managing IT service providers while ensuring compliance with policies and regulations.
Highest-signal resume keywords
IT Operations ManagementNetwork AdministrationTicketing System ManagementIT Security PrinciplesGDPR Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsNetwork ManagementVirtualizationBackup SystemsTCP/IPWi-FiDHCPVPNInventory ManagementLifecycle Management
Soft Skills
Written CommunicationVerbal CommunicationProblem-SolvingCollaborationOrganizational Skills
Tools & Technologies
Ticketing SystemIT Service ManagementMonitoring ToolsBackup SolutionsAccess Management Tools
Certifications & Qualifications
Degree in ITCategory B Driving License
Industry Keywords
ITILGDPRMulti-Site EnvironmentStructured OrganizationIndustrial Environment
Tech Stack
Tools & technologiesTCP/IPTypeScript
About the role
Key responsibilities & impact- Take responsibility for the Group’s IT operations
- Manage the IT estate, networks, and infrastructure, including workstations, peripherals, licenses, servers, networks, and virtualization
- Build and maintain an inventory and map of the IT estate
- Manage the hardware lifecycle, including refreshes, decommissioning, and backup stock
- Monitor contracts, subscriptions, and licenses
- Diagnose TCP/IP, Wi-Fi, DHCP, and VPN issues
- Provide first-line support for network equipment
- Operate and optimize the ticketing system, including qualification, prioritization, and service-level commitments
- Provide on-site user support across all locations
- Produce activity reports covering request volumes, request types, and recurring issues
- Operate backups and perform regular restoration tests
- Handle incidents through to closure and analyze the root causes of recurring incidents
- Apply patches and manage user accounts and access rights
- Maintain the record of processing activities, monitor data-retention periods, and handle data-subject rights requests
- Apply the Group’s IT policies and acceptable-use standards on a daily basis
- Document operational processes, including onboarding and offboarding, access and permissions, hardware requests, updates, and routine purchases
- Draft, distribute, and enforce procedures
- Manage IT service providers on operational matters
- Organize work in short cycles, with visibility into workload and progress
- Provide regular updates to management and subsidiaries on progress, blockers, and next steps
- Monitor and optimize ongoing IT costs
- Make occasional visits to the Carros, Stains, Mantes-la-Jolie, Villebon-sur-Yvette, and other sites
- Work closely with management and the internal IT developer
Requirements
What you’ll need- Degree or formal training in IT
- At least 3 years of experience in IT operations, support, or systems and network administration
- Hands-on knowledge of workstations, servers, networks, virtualization, and backup systems
- Experience managing an IT estate, including inventory, licenses, and lifecycle management
- Experience using a ticketing system and managing accounts and access rights
- Strong working knowledge of applied IT security principles
- Strong written and verbal communication skills
- Category B driving license for travel between sites
- Experience in a multi-site or multi-company environment (preferred, not required)
- Experience in a structured organization with established processes (preferred, not required)
- Knowledge of IT service management best practices, such as ITIL (preferred, not required)
- Familiarity with GDPR requirements from an IT perspective (preferred, not required)
- Experience in an industrial or production environment (preferred, not required)
Benefits
Comp & perks- Meal vouchers
- Health insurance