Analyst

EXL

. Develop and execute comprehensive test strategies, test plans, and test cases for Digital Agent initiatives .

Posted 10/9/2026full-timeIndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing comprehensive test strategies and plans for Digital Agent initiatives, ensuring quality deliverables through extensive experience in various testing methodologies and tools. Proficient in collaborating with cross-functional teams to validate integrations and support release planning.

Highest-signal resume keywords

Quality Assurance/Testing ExperienceJIRA Defect ManagementAPI Testing with PostmanSalesforce Service Cloud ExperienceDigital Agent Platforms Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Functional TestingIntegration TestingRegression TestingUser Acceptance TestingAPI TestingData ValidationSQL QueriesTest Automation FrameworksExploratory TestingProduction Validation Testing

Soft Skills

CollaborationAnalytical SkillsCommunicationProblem-Solving

Tools & Technologies

JIRAPostmanSalesforceSierra PlatformAzure DevOps

Certifications & Qualifications

Bachelor's DegreeCACPACISACIA

Industry Keywords

Digital Agent SolutionsConversational AICustomer Engagement ChannelsDefect TriageAgile Methodologies

Tech Stack

Tools & technologies

AzureCloudSQL

About the role

Key responsibilities & impact

Develop and execute comprehensive test strategies, test plans, and test cases for Digital Agent initiatives
Lead end-to-end testing activities across multiple releases and projects
Analyze business requirements, user stories, and acceptance criteria to ensure complete test coverage
Coordinate test execution and ensure quality deliverables are completed on schedule
Perform functional, integration, regression, system, and user acceptance testing
Validate Digital Agent solutions across email channels, voice bots/IVR systems, and chatbots
Test customer interaction flows, business rules, conversation paths, and escalation scenarios
Validate intent recognition, entity extraction, response accuracy, and exception handling
Ensure a consistent user experience across customer engagement channels
Identify, document, prioritize, and track defects using JIRA
Participate in defect triage, collaborate with development teams, perform root cause analysis, and validate defect fixes
Monitor defect trends and recommend quality improvements
Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Story Refinement, Daily Standups, Sprint Reviews, and Retrospectives
Collaborate with Product Owners and Business Analysts to identify testing requirements and risks
Review user stories and acceptance criteria for testability
Support release planning and deployment validation
Validate integrations between Digital Agent platforms, Salesforce, Sierra, and other enterprise systems
Perform API testing using tools such as Postman and verify data exchange, workflows, and downstream dependencies
Provide testing status updates to stakeholders
Track and report test execution progress, defect metrics, quality trends, and release readiness indicators
Support go/no-go release decisions with objective quality assessments

Requirements

What you’ll need

Bachelor's Degree
Professional certification such as CA, CPA, CISA or CIA
8–10 years of experience in quality assurance/testing (the qualifications section also states 7–9 years)
Experience with JIRA for defect management, story tracking, sprint management, and reporting
Experience with Salesforce Service Cloud and Salesforce Case Management
Experience with Sierra Platform and related business workflows
Experience with Digital Agent Platforms and Conversational AI Solutions
Experience in functional, system, integration, regression, end-to-end, user acceptance, API, data validation, exploratory, and production validation testing
Experience testing email agents, voice bots/IVR systems, chatbots, and customer journeys
Proficiency with Postman, REST APIs, SQL queries and data validation, test management tools, and test automation frameworks
Azure DevOps preferred