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EXL

Analyst

EXL

. Investigate and resolve customer deductions .

Posted 11/2/2026full-timeKochi • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable processes, including deductions management and cash application, while employing strong analytical skills to resolve customer disputes and improve cash flow performance.

Highest-signal resume keywords
Accounts Receivable KnowledgeDeductions ManagementCash ApplicationStrong Excel SkillsAttention To Detail

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Deductions AnalysisCredit Memo ProcessingChargeback InitiationData AnalysisTransaction Trend Analysis
Soft Skills
Problem-Solving MindsetResearch-Oriented Approach
Tools & Technologies
MS Office Applications
Certifications & Qualifications
Graduate Commerce Degree
Industry Keywords
Customer DeductionsDispute ManagementCash Flow PerformanceCustomer AgreementsAccount-Level Reporting

About the role

Key responsibilities & impact
  • Investigate and resolve customer deductions
  • Gather and review supporting documentation
  • Analyze deduction data and transaction trends
  • Validate claims against customer agreements and company policies
  • Process credit memos for approved deductions
  • Initiate chargebacks for invalid claims
  • Coordinate with Customer Service and cross-functional teams to obtain required information
  • Manage disputes through customer portals
  • Ensure timely resolution of outstanding items
  • Prepare account-level reports and insights to support collections
  • Drive effective dispute management and improve cash flow performance

Requirements

What you’ll need
  • Graduate Commerce degree
  • 0–2 years of experience
  • Accounts Receivable knowledge
  • Knowledge of Cash Application and deductions management
  • Research-oriented and analytical approach
  • Good knowledge of MS Office applications
  • Strong Excel skills
  • Attention to detail
  • Problem-solving mindset