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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit risk assessment and management, with a strong focus on order-to-cash processes and accounts receivable. Proven ability to lead teams, deliver training, and maintain compliance with credit policies while driving performance improvements.
Highest-signal resume keywords
Credit Risk AssessmentOrder-To-Cash ManagementOracle ExperienceTeam LeadershipCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Limit AssessmentCredit ReviewRisk MonitoringChargeback ValidationSLA ManagementKPI Performance AnalysisRoot Cause AnalysisProcess ImprovementDocumentation SkillsPerformance Review
Soft Skills
CoachingFeedback DeliveryCustomer EngagementProblem SolvingTraining Needs Assessment
Tools & Technologies
Oracle
Certifications & Qualifications
ACCACIMA
Industry Keywords
Accounts ReceivableCredit ManagementDeduction ManagementCommercial JudgementUnited Kingdom Work Eligibility
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Assess customer credit limits and approve within delegated authority, referring anything above that limit with a documented recommendation
- Carry out detailed assessments of high-risk and strategic customer accounts
- Lead periodic credit reviews of the existing portfolio and record the outcome and rationale
- Monitor credit exposure and risk concentration, escalating breaches promptly
- Own the credit hold queue, deciding release and documenting the basis for each decision
- Validate deductions and chargebacks against contracts, purchase orders, invoices, pricing agreements and credit terms
- Drive resolution with customers and internal stakeholders, prioritising high-value and aged items
- Prepare credit memos and write-off recommendations within authorisation limits
- Own SLA and KPI performance for the portfolio, with root cause analysis and documented corrective action on any miss
- Allocate workload across the team and monitor daily productivity
- Act as first-level escalation for associates and routine client queries
- Deliver process training, identify training needs and evaluate performance after training
- Run performance reviews and regular coaching sessions
- Keep SOPs current as the process changes, and identify improvement and automation opportunities
Requirements
What you’ll need- Minimum 3 years of experience in order to cash, with direct exposure to AR credit or deduction management
- Bachelor's degree in accounting, finance or commerce
- Hands-on Oracle experience across order-to-cash, covering AR credit and deduction management
- Sound commercial judgement on credit risk
- Clear written and verbal communication, comfortable in customer-facing conversation
- Able to coach and give feedback on an ongoing basis
- Existing right to work in the United Kingdom
- Part-qualified ACCA, CIMA or equivalent is an advantage
- Experience guiding or supervising a small team is an advantage
Benefits
Comp & perks- A competitive salary with a generous bonus
- Private healthcare
- Critical illness life assurance at 4 x your annual salary
- Income protection insurance
- Rewarding pension
- Cashback cards with discounts, promotions, and offers from top retailers
- Cycle Scheme with savings on bikes and cycling accessories
- Professional and personal development opportunities
- Online courses, seminars, and workshops
- Employee Stock Purchase Plan (ESPP)
- Flexible hybrid working model