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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering high-performing training solutions tailored to business needs, with a strong focus on US Property & Casualty Insurance and effective curriculum development. Proven ability to manage training teams, evaluate training effectiveness, and implement digital upskilling strategies.
Highest-signal resume keywords
Training Curriculum DevelopmentUS Property & Casualty Insurance KnowledgeContent Designing and Development SkillsMS Office Applications ProficiencyRelevant Domain Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Needs AnalysisInteractive Training DesignPresentation SkillsResearch SkillsTraining Administration
Soft Skills
TeamworkAdaptabilitySelf-DisciplineResult OrientationGood Communication Skills
Tools & Technologies
MS PowerPointMS WordMS ExcelMS OutlookMS ProjectMS Visio
Certifications & Qualifications
CPCUAINSAICAULOMA 280/281LOMA 290/291AIAFIFRS
Industry Keywords
Insurance TrainingProfessional DevelopmentDigital DeploymentUpskillingQuality Improvement
About the role
Key responsibilities & impact- Design and deliver high-performing learning solutions aligned with business needs and client expectations
- Manage the team and delivery of preprocess and certification training for EXL employees
- Evaluate training feedback and recommend improvements to training effectiveness
- Coach and mentor trainers and report periodically to the Insurance Academy/Capability Development Lead
- Design and develop preprocess and specialized training modules based on needs assessments
- Maintain regular connections with business units regarding domain, digital, and functional upskilling needs
- Identify knowledge gaps and develop customized, scalable training curricula
- Conduct training needs analysis and create module outlines, presentations, trainer guides, participant guides, and other materials
- Manage end-to-end team responsibilities
- Design interactive training aids, activities, role plays, and case studies
- Maintain content quality according to assigned targets and internal standards
- Select appropriate training implementation methodologies
- Conduct insurance and professional development training programs
- Review and update training materials and content
- Build PowerPoint presentations and other materials for clients and internal customers
- Guide instructional designers and trainers
- Conduct trainer verification and re-verification
- Participate in RFXs and client visits
- Handle training and certification administration
- Research and convert findings into business knowledge and results
- Develop understanding of digital deployment in insurance and facilitate upskilling sessions
- Deliver process training for new hires
- Conduct follow-up sessions and measure training effectiveness
- Monitor and evaluate operations, programs, processes, and practices for quality and effectiveness and recommend improvements
Requirements
What you’ll need- Graduate in any stream
- Minimum 6–8 years of relevant work experience in conducting training and developing training curriculum
- Minimum 3–4 years in the current role/assignment
- At least 2 years of training experience
- Extensive knowledge of US Property & Casualty Insurance, L&A Insurance, or F&A Insurance
- Content designing and development skills
- Knowledge of MS Office applications including PowerPoint, MS Word, MS Excel, Outlook, MS Project, and MS Visio
- Internet usage and email access
- Ability to present information simply and clearly
- Ability to understand unfamiliar industries quickly
- Ability to conduct research and produce research documents
- Good verbal and written communication skills
- Good presentation and research skills
- Teamwork, adaptability, self-discipline, and result orientation
- Data gathering ability and attention to detail
- Ability to multitask
- Relevant domain certifications are required or applicable, including CPCU, AINS, AIC, AU, LOMA 280/281, LOMA 290/291, AIAF, or IFRS
- Experience implementing or working with digital is an advantage
Benefits
Comp & perks- Permanent position
- Team management and people development opportunities
- Coaching and mentoring opportunities
- Participation in client visits and RFXs
- Professional development and upskilling opportunities
- Training and certification of trainers
- Interaction with business units, clients, institute partners, and vendors