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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management processes, including order entry, fulfillment, and billing, while ensuring compliance with company policies and driving improvements in order accuracy and customer satisfaction. Proficient in stakeholder management and effective communication in both Spanish and English.
Highest-signal resume keywords
Order Management ProcessesEnd-to-End O2C CycleJDE and SAP ERPCustomer Management SkillsAnalytical Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryOrder FulfillmentBillingCredit ManagementLogistics IntegrationMS OfficeExcelWordPowerPointCustomer Master Data
Soft Skills
Communication SkillsProblem IdentificationLeadershipStakeholder ManagementCustomer Satisfaction
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SLATATOrder AccuracyCycle TimeBacklogError RatesPricing GuidelinesAudit RequirementsDelivery ProcessingInventory Checks
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Receive and accurately enter customer orders into ERP systems
- Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
- Monitor order entry, validation, and fulfillment activities for accuracy and timely execution
- Perform basic credit and order checks according to defined guidelines
- Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
- Track order status and follow up on delays or discrepancies
- Handle complex order issues, customer escalations, and cross-functional challenges
- Assist with customer queries related to orders and delivery
- Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
- Identify process gaps, drive standardization, and implement efficiency initiatives
- Track KPIs including order accuracy, cycle time, backlog, and error rates, and drive improvements
- Support invoicing by maintaining clean and accurate order data
- Ensure high customer satisfaction through effective communication and timely resolution
Requirements
What you’ll need- Bachelor's Degree
- Proficiency in order management processes and corresponding activities
- Good communication skills in Spanish and English
- Excellent verbal and written communication skills
- Strong understanding of the end-to-end O2C cycle (Order Entry → Fulfillment → Billing → Collections impact)
- Deep knowledge of order management workflows, controls, and dependencies
- Understanding of pricing, contracts, credit management, and logistics integration
- Stakeholder and customer management skills
- Problem identification and analytical ability
- Strong knowledge of MS Office
- Ability to work in a conflicting environment
- Ability to lead in a continually challenging environment
- Adherence to policies and compliance requirements
- Experience with JDE and SAP ERP is desired
- Strong accounting knowledge with O2C experience in order management and billing
- Basic understanding of customer master data, pricing conditions, and material/product master
- Basic knowledge of delivery processing, shipping and logistics coordination, and inventory/stock availability checks
- Computer literacy in Excel, Word, and PowerPoint
- Ability to document processes
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account EXL Website LinkedIn All Job Openings 10,000+ employees 🏥 Healthcare 🛡️ Insurance 📦 Logistics 💰 $2M Venture Round on 2015-01 Healthcare
- Insurance
- Logistics EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data. Assistant Manager 🔥 1 hour ago 🏢🏡 Kochi – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 👻 Ghost score 12% 🗣️🇪🇸 Spanish Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Receive and accurately enter customer orders into ERP systems
- Supervise and guide the order management team, ensuring productivity, quality, and adherence to SLAs/TATs
- Monitor order entry, validation, and fulfillment activities for accuracy and timely execution
- Perform basic credit and order checks according to defined guidelines
- Collaborate with Sales, Credit, Logistics, and Billing teams to ensure seamless order-to-delivery flow
- Track order status and follow up on delays or discrepancies
- Handle complex order issues, customer escalations, and cross-functional challenges
- Assist with customer queries related to orders and delivery
- Ensure adherence to company policies, contracts, pricing guidelines, and audit requirements
- Identify process gaps, drive standardization, and implement efficiency initiatives
- Track KPIs including order accuracy, cycle time, backlog, and error rates, and drive improvements
- Support invoicing by maintaining clean and accurate order data
- Ensure high customer satisfaction through effective communication and timely resolution 🎯 Requirements
- Bachelor's Degree
- Proficiency in order management processes and corresponding activities
- Good communication skills in Spanish and English
- Excellent verbal and written communication skills
- Strong understanding of the end-to-end O2C cycle (Order Entry → Fulfillment → Billing → Collections impact)
- Deep knowledge of order management workflows, controls, and dependencies
- Understanding of pricing, contracts, credit management, and logistics integration
- Stakeholder and customer management skills
- Problem identification and analytical ability
- Strong knowledge of MS Office
- Ability to work in a conflicting environment
- Ability to lead in a continually challenging environment
- Adherence to policies and compliance requirements
- Experience with JDE and SAP ERP is desired
- Strong accounting knowledge with O2C experience in order management and billing
- Basic understanding of customer master data, pricing conditions, and material/product master
- Basic knowledge of delivery processing, shipping and logistics coordination, and inventory/stock availability checks
- Computer literacy in Excel, Word, and PowerPoint
- Ability to document processes Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs