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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing collections and accounts receivable processes, ensuring timely collections and adherence to regulatory requirements. Proficient in stakeholder relationship management and financial reporting, with strong analytical and problem-solving skills.
Highest-signal resume keywords
Accounts Receivable ManagementCollections ProcessesFinancial Reporting ToolsStakeholder Relationship ManagementInsurance Premium Collection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsAccounts ReceivableCredit ControlReconciliationsCash ApplicationAnalytical SkillsNegotiation SkillsAttention to DetailProcess ComplianceProblem-Solving
Soft Skills
Verbal CommunicationWritten CommunicationRelationship ManagementTime ManagementMulti-Account Management
Tools & Technologies
MS ExcelERP SystemsSAPOracleInsurance Platforms
Industry Keywords
InsuranceReinsurancePremium CollectionService-Level AgreementsClient Meetings
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Manage and monitor outstanding premium receivables to ensure timely collections
- Conduct regular follow-ups with brokers, insureds, and clients regarding overdue balances
- Build and maintain strong relationships with internal and external stakeholders
- Investigate and resolve payment discrepancies, unapplied cash, and collection-related queries
- Coordinate with Underwriting, Finance, Cash Application, and Operations teams to resolve billing and payment issues
- Review aged debt reports and prioritize collection efforts to minimize outstanding balances
- Maintain accurate collection notes, account status updates, and audit-compliant documentation
- Prepare and present collection status, aging reports, and escalation updates to management and clients
- Support month-end close activities through timely collection and reconciliation of accounts
- Ensure adherence to company policies, regulatory requirements, and service-level agreements (SLAs)
- Escalate high-risk or long-outstanding accounts and recommend appropriate action plans
- Participate in client meetings and provide professional support for collection-related discussions
Requirements
What you’ll need- Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field
- 4-7 years of experience in Collections, Accounts Receivable, Credit Control, or Insurance Operations
- Prior experience in the Insurance/Reinsurance industry preferred
- Experience interacting directly with clients, brokers, or external stakeholders
- Strong understanding of Accounts Receivable (AR), collections processes, reconciliations, and cash application concepts
- Proficiency in MS Excel and financial reporting tools
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, and negotiation abilities
- Ability to manage multiple accounts and meet collection targets within deadlines
- Experience with ERP systems (e.g., SAP, Oracle) and insurance platforms is an added advantage
- Stakeholder and client relationship management
- Understanding of insurance premium collection processes
- Ability to identify and resolve payment disputes efficiently
- Strong attention to detail and process compliance mindset