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EXL

Assistant Manager – Credit Management

EXL

. Investigate and resolve customer deductions .

Posted 10/14/2026full-timeKochi • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable and Deduction Management, with a strong focus on analytical problem-solving and effective dispute resolution to enhance cash flow performance. Proficient in utilizing ERP systems and Microsoft Excel for data analysis and reporting.

Highest-signal resume keywords
Accounts ReceivableDeduction ManagementAnalytical SkillsERP Systems (SAP)Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Deduction ResearchAdjustment ProcessingTransaction ValidationCredit Memo ProcessingChargeback Initiation
Soft Skills
Problem-SolvingAttention to DetailCross-Functional Collaboration
Tools & Technologies
ERP SystemsCustomer PortalsMicrosoft Office
Industry Keywords
Order-to-Cash ProcessesCash ApplicationDispute Management

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Investigate and resolve customer deductions
  • Gather and review supporting documentation
  • Analyze deduction data and validate claims against customer agreements and company policies
  • Process credit memos for approved deductions
  • Initiate chargebacks for invalid claims
  • Coordinate with Customer Service and cross-functional teams to obtain required information
  • Manage disputes through customer portals
  • Ensure timely resolution of outstanding items
  • Prepare account-level reports and insights to support collections
  • Drive effective dispute management and improve cash flow performance

Requirements

What you’ll need
  • Bachelor’s degree in Commerce
  • 2 to 5 years of experience in Accounts Receivable, Cash Application, Deduction Management, or related Order-to-Cash processes
  • Strong analytical and problem-solving skills
  • Experience in deduction research, adjustment processing, and transaction validation
  • Hands-on experience with ERP systems, preferably SAP
  • Proficiency in Microsoft Office applications, particularly Excel
  • Strong attention to detail
  • Ability to work effectively with cross-functional teams