Assistant Manager – Quality Analyst

EXL

. Review work performed by the AR Analyst team and document quality issues .

Posted 10/23/2026full-timeChennai • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and accounts receivable analysis, with a strong focus on quality assurance and adherence to healthcare regulations. Capable of effective communication and collaboration within a team while maintaining confidentiality and ethical standards.

Highest-signal resume keywords

Medical Billing KnowledgeQuality Analysis ExperienceHealthcare Process UnderstandingHIPAA Compliance AwarenessCultural Sensitivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlProcess DocumentationClaims ResolutionConversational Skills AssessmentAR AnalysisEnd-to-End Healthcare ProcessAudit ExperienceMedical TerminologyTime ManagementDocument Accuracy

Soft Skills

AdaptabilityTeam CollaborationInitiativeProfessional CommunicationResponsibility

Industry Keywords

PHIUS Federal Healthcare LegislationState Healthcare RegulationsTelecommuter PolicyConfidentiality

About the role

Key responsibilities & impact

Review work performed by the AR Analyst team and document quality issues
Review call quality across conversational skills, claims resolution, and voice quality
Participate in developing process documentation
Provide feedback and collaborate with the training team on remedial training
Recognize and respect cultural diversity
Adapt communication to individuals’ ability to understand
Use medical terminology appropriately
Respond to communications within a reasonable timeframe
Project a professional manner and image
Adhere to ethical principles
Demonstrate initiative and responsibility
Work as a team member
Manage time efficiently
Prioritize and perform multiple tasks
Adapt to changes, including new operating hours and methodologies
Attend functional team meetings and mandatory in-service education
Maintain adherence to company policies and procedures
Accurately document company documents in hard copy and electronic formats
Use appropriate guidelines for releasing information

Requirements

What you’ll need

Graduate
Minimum 1 year of experience as a Quality Analyst, or 3+ years of experience as an AR Analyst
At least 1 year as a Quality Controller for AR Analysis with medical billing service providers, or minimum 5 years’ experience as an AR Analyst
Very good knowledge of medical billing, AR, and process knowledge
Experience in the end-to-end healthcare process and audit
Ability to adapt to new situations and challenges
Adherence to company policies and procedures
40 hours per week as a full-time employee
Availability for 12 PM IST–9 PM IST shift
High-speed broadband internet connection at home, minimum 100 Mbps
Power backup to mitigate power outages
Understanding and adherence to the telecommuter policy
Maintain patient and company confidentiality
Awareness of US federal and state healthcare legislation and regulations, PHI, and HIPAA

Benefits

Comp & perks

Full-time employment
Weekends off
Telecommuter arrangement
High-speed broadband internet requirement/support for home working (minimum 100 Mbps)
Power backup requirement for mitigating outages