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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing customer interactions and maintaining accurate documentation. Capable of adapting to changes and collaborating with teammates to enhance customer service processes.
Highest-signal resume keywords
Strong Communication SkillsCustomer Service ExperienceBilingual in English and SpanishPC Skills with Microsoft OfficeAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call HandlingPolicy Information UpdatingDocumenting Customer InteractionsResearching SolutionsUsing Online Systems
Soft Skills
Organizational SkillsAdaptabilityRelationship BuildingCalm Under PressureTeam Collaboration
Tools & Technologies
WindowsMicrosoft Office
Industry Keywords
HealthcareInsuranceCall Center
About the role
Key responsibilities & impact- Handle inbound and outbound calls
- Update policy information and ensure accuracy in systems
- Stay current on products, processes, and regulations
- Understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives
- Build strong customer relationships
- Document every customer interaction
- Collaborate with teammates to meet individual and team goals
- Share ideas to improve processes
Requirements
What you’ll need- High school diploma
- Strong communication skills
- Solid PC skills with experience using Windows, Microsoft Office, and online systems
- Ability to learn quickly and adapt to changes
- Organizational skills and attention to detail
- Passion for customer service
- Previous call center or customer service experience preferred but not required
- Bilingual in English and Spanish (or other languages) preferred but not required
- Experience in healthcare or insurance preferred but not required
- Ability to handle multiple priorities while staying calm under pressure preferred but not required
- Work from home in the United States
- Ability to work shifts between 8am-8pm ET
Benefits
Comp & perks- Hands-on training
- Mentoring program
- Career growth opportunities
- Flexible schedules with shifts between 8am-8pm ET
- Benefits information available at https://www.exlservice.com/us-careers-and-benefits