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EXL

Client Support Manager

EXL

. Support Client Management initiatives by tracking open items related to key deliverables, status updates, and client communications .

Posted 9/17/2026full-timeNoida • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong analytical skills in financial performance tracking, including budget-to-actual analysis and P&L reviews, while effectively managing client communications and administrative requests. Proficient in Salesforce and PowerPoint, with a solid understanding of the US Healthcare system and EXL Health services.

Highest-signal resume keywords
Financial AnalysisSalesforce ProficiencyP&L ReportingClient CommunicationBudget Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Financial AnalysisBudget ManagementInvoice CreationData AutomationRevenue ForecastingCost ControlSales Opportunity TrackingChange Order ManagementContract ReviewP&L Review
Soft Skills
Detail OrientedProblem-SolvingStrong Communication Skills
Tools & Technologies
SalesforcePowerPoint
Certifications & Qualifications
Bachelor's DegreeMBA Preferred
Industry Keywords
US Healthcare SystemClient ManagementRevenue PipelineCost LeakageClient Presentations

About the role

Key responsibilities & impact
  • Support Client Management initiatives by tracking open items related to key deliverables, status updates, and client communications
  • Improve and automate reports to reduce manual data collection
  • Maintain the Change Order Tracker and ensure timely updates
  • Assist with preparation of client presentations
  • Manage client administrative requests, including updated contract, staffing, and location information
  • Track revenue pipeline and growth
  • Track overdue invoices and outstanding payment status
  • Create and validate invoices
  • Analyze spending to control costs and identify cost leakage
  • Track budget-to-actual performance, including revenue, budget, and BOI
  • Support internal P&L reporting
  • Analyze and review P&L, including R&R and costs
  • Forecast revenue and GM
  • Conduct monthly financial reviews
  • Assist with entering and updating sales opportunities in Salesforce
  • Maintain client information in Salesforce, including contacts and meetings
  • Manage and track open contract, SOW, and change request items
  • Review contract drafts for service accuracy and sufficient text for presentation to legal, pricing, tax, and operations
  • Research client information and healthcare industry insights supporting revenue opportunities

Requirements

What you’ll need
  • Bachelor's Degree
  • Must be detail oriented
  • Strong written and verbal communications skills; client-facing command of written and verbal communications and ability to clearly and concisely articulate issues and resolutions
  • Strong proficiency with PPT
  • Able to develop strong understanding of fundamental concepts of the US Healthcare system and all EXL Health services
  • Strong independent problem-solving capability
  • Must demonstrate the vision, mission, and values of EXL
  • Experience with Salesforce preferred
  • MBA preferred