Delivery Lead

EXL

. Build and maintain senior relationships across the client's buying center .

Posted 10/19/2026full-timeNew York City • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic account growth, and delivery leadership within IT services and digital marketing. Proficient in translating business needs into actionable plans while ensuring quality and satisfaction across onshore and offshore teams.

Highest-signal resume keywords

Client Relationship ManagementAccount Growth StrategyRequirements GatheringAgile Delivery ModelsMarketing Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringStakeholder ManagementProgram ManagementAccount Growth PlanningCampaign ExecutionWeb/App AnalyticsData IntegrationAudience SegmentationPersonalizationOmnichannel Journeys

Soft Skills

Executive CommunicationMentoringRisk ManagementChange ManagementTeam Coordination

Tools & Technologies

Adobe Experience CloudSalesforce Marketing CloudCDPsMarketing Automation PlatformsAnalytics Tools

Certifications & Qualifications

PMPAgileSAFeAdobe CertificationsSalesforce Certifications

Industry Keywords

CommunicationsMedia & EntertainmentTelcoPublishingSportsAirlinesHospitalitySubscriber GrowthFirst-Party DataMarketing Transformation

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Build and maintain senior relationships across the client's buying center
Act as the primary point of contact for strategic conversations, escalations, and executive reviews
Run weekly syncs, monthly operating reviews, and quarterly business reviews
Understand client priorities, pain points, and roadmaps to position EXL as a long-term strategic partner
Identify, qualify, and shape new opportunities within the account
Convert delivery relationships into upsell and cross-sell opportunities across content, analytics, martech, and activation
Work with EXL sales, solutioning, and practice teams on proposals, SOWs, and pitches
Maintain an account growth plan with pipeline, targets, and white-space analysis
Serve as onshore lead to the delivery team, owning requirements gathering, scoping, and prioritization
Translate business needs into requirements, user stories, and delivery plans for offshore teams
Ensure delivery quality, timelines, budgets, SLAs, KPIs, and client satisfaction
Manage risks, dependencies, and change requests
Mentor onshore and offshore team members
Partner with EXL leadership, domain experts, and capability teams to bring solutions and talent to the client
Coordinate onshore and offshore teams for seamless execution
Share client insights, market trends, and competitive intelligence internally

Requirements

What you’ll need

Bachelor's degree in Engineering, Business, or Marketing; MBA preferred
8+ years of experience in IT services, consulting, or digital/marketing services, with substantial time in client-facing delivery leadership
Solid understanding of Communications, Media & Entertainment, including telco, media, entertainment, publishing, sports, airlines, and hospitality
Awareness of industry trends such as streaming, subscriber growth and churn, personalization, loyalty, audience monetization, and the shift to first-party data
Working knowledge of content strategy, supply chain, production, and operations
Working knowledge of web/app analytics, attribution, measurement, and reporting
Working knowledge of CDPs, marketing automation, CRM, and data integration
Working knowledge of campaign execution, audience segmentation, personalization, and omnichannel journeys
Strong familiarity with Marketing and Experience Cloud products, including Adobe Experience Cloud, Salesforce Marketing Cloud, and similar platforms
Proven experience managing multi-workstream programs and distributed onshore/offshore teams
Demonstrated success in growing accounts by identifying opportunities and working with sales and solutioning teams
Strong skills in requirements gathering, stakeholder management, and executive communication
Experience with Agile and hybrid delivery models, P&L, budget, and commercial management
Preferred: experience in a services firm supporting enterprise CME clients
Preferred: exposure to data, AI, and GenAI-led marketing transformation
Preferred: certifications in Adobe, Salesforce, other Martech platforms, PMP, Agile, or SAFe

Benefits

Comp & perks

Hybrid work arrangement
Full-time employment