F&A Service Delivery Manager

EXL

. Own end-to-end delivery of in-scope AR, credit and revenue accounting processes against agreed SLAs and KPIs .

Posted 10/30/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in finance and accounting operations, particularly in accounts receivable and revenue recognition under ASC 606. Proven ability to lead teams, manage client relationships, and drive process improvements while ensuring compliance and documentation standards.

Highest-signal resume keywords

Accounts Receivable ManagementRevenue Recognition Under ASC 606Team Leadership and SupervisionProcess Documentation and SOP DevelopmentOracle Fusion Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deduction and Chargeback ManagementCash ApplicationCustomer Account ReconciliationDispute ResolutionPerformance Scorecard ProductionRoot Cause AnalysisContinuous ImprovementFinancial Process MigrationOperational Dashboard DevelopmentInternal Control Documentation

Soft Skills

Excellent Written and Spoken EnglishClient Governance Meeting PresenceCoaching and Development

Tools & Technologies

Oracle FusionTableauPower BI

Certifications & Qualifications

ACAACCACIMALean CertificationSix Sigma Certification

Industry Keywords

Finance OperationsShared ServicesManaged ServicesConsumer ProductsRetailEntertainmentLicensing

Tech Stack

Tools & technologies

OracleTableau

About the role

Key responsibilities & impact

Own end-to-end delivery of in-scope AR, credit and revenue accounting processes against agreed SLAs and KPIs
Run daily and weekly operating rhythms, tracking volumes, ageing, exceptions, and backlog
Produce and present monthly performance scorecards with root cause analysis and corrective actions
Act as the first point of client escalation
Oversee deduction and chargeback management for retail and marketplace partners
Oversee cash application, payment allocation, unapplied and unidentified cash resolution, and customer account reconciliation
Govern credit memo and write-off processing
Support collections and dispute resolution
Oversee monthly consignment close, revenue recognition schedules, estimates, and journal entries
Ensure recognition treatment complies with ASC 606 and client accounting policy
Review reconciliations and supporting schedules before client sign-off
Own keystroke-level SOPs, process maps, RACI, and control matrices
Maintain documentation with version control and change logs
Document controls and support development of an internal control framework
Embed maker-checker review and manage quality sampling, audit, and calibration
Lead client knowledge transfer, tollgate readiness, and transition exit criteria
Build and certify backup coverage before go-live
Lead, coach, and develop the delivery team
Own cross-training, capacity planning, attrition backfill, goals, and performance reviews
Maintain the client-facing performance dashboard
Identify process gaps and automation opportunities
Contribute to continuous improvement roadmaps and operations and steering forums

Requirements

What you’ll need

Minimum 5 years in finance and accounting operations, including at least 3 years in order to cash or accounts receivable
2+ years leading or supervising a team, ideally in a business process management, shared services or managed services environment
Hands-on experience with deduction and chargeback management for large retail or marketplace customers
Working knowledge of cash application, customer account reconciliation and dispute resolution at volume
Demonstrated experience writing process documentation and SOPs, rather than only reviewing them
Experience running a delivery team against client-facing service levels
Bachelor's degree in accounting, finance, commerce or a related field
Excellent written and spoken English, with the presence to hold a client governance meeting
Existing right to work in the United Kingdom
ACA, ACCA or CIMA, or an equivalent professional qualification
Revenue recognition experience under ASC 606, and exposure to consignment, royalty or licensing accounting
Oracle Fusion experience (SAP, NetSuite or similar also considered)
Tableau or Power BI, enough to build and maintain an operational dashboard
Internal control documentation or SOX experience
Transition or migration experience, having moved a finance process between teams or geographies
Lean or Six Sigma certification
Background in consumer products, entertainment, licensing or retail

Benefits

Comp & perks

A competitive salary with a generous bonus
Private healthcare
Critical illness life assurance at 4 x your annual salary
Income protection insurance
Rewarding pension
Cash back cards with cashback, discounts, promotions, and offers from top retailers
Cycle Scheme for bikes and cycling accessories
Professional and personal development opportunities
Learning initiatives, online courses, seminars, and workshops
Employee Stock Purchase Plan (ESPP)
Flexible hybrid working model