Lead Assistant Manager

EXL

. Perform all HR-related activities from Hire to Retire, including dispute management, exception handling, quality audits, reporting, and month-end deliverables .

Posted 9/24/2026full-timeBengaluru • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR processes from Hire to Retire, with a strong focus on team management, compliance, and operational excellence. Proficient in utilizing HR modules on ERPs and driving process improvements to enhance service delivery.

Highest-signal resume keywords

HR Process ManagementTeam LeadershipSAP ExperienceServiceNow ExperienceSuccessFactors Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Modules on ERPsMIS SkillsProcess ImprovementQuality AuditsReportingQueue ManagementAttention to DetailTime ManagementOrganizational SkillsComputer Proficiency

Soft Skills

Clear CommunicationCustomer Service OrientationMotivational SkillsCoaching AbilityFeedback Skills

Tools & Technologies

SAPServiceNowSuccessFactorsHR-Related PlatformsMS Office

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Dispute ManagementException HandlingOperational DeliverySLA ExceedanceTraining Needs Identification

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Perform all HR-related activities from Hire to Retire, including dispute management, exception handling, quality audits, reporting, and month-end deliverables
Apply understanding of HR modules on ERPs
Handle critical or risk-involved cases to ensure quick and timely responses
Manage day-to-day team and processes
Ensure noise-free operational delivery, including queue management
Exceed SLA and accuracy parameters
Improve quality and timelines
Drive weekly dashboard calls with client stakeholders
Ensure monthly resourcing aligns with volume predictions
Manage people and meet company compliance requirements
Identify training needs, arrange training, and evaluate post-training performance
Identify process improvement and automation opportunities

Requirements

What you’ll need

Knowledge of the process and systems
High level of computer proficiency and excellent MIS skills
Ability to coach and give feedback on an ongoing basis
Clear written and verbal communication
High level of Customer Service and Quality Orientation
Strong Communication and Motivational Skills
Ability to lead in a continually challenging environment
Effectively plan, prioritize and execute everyday floor operations
Good communication skills both written and verbal
6-9 years of experience
Experience managing a team of 15 to 20 members
Experience in SAP, ServiceNow, SuccessFactors, and HR-related platforms
Excellent comprehension skills
Attention to detail and accuracy
Good time management and organizational skills
Bachelor's Degree (Mandatory)
Master's Degree (Preferred)
Good MS Office knowledge