Lead Assistant Manager

EXL

. Act as a SME/coach/mentor and manage mid-size teams .

Posted 9/29/2026full-timeNoida • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team management, process improvement, and client escalation handling, with a strong focus on documentation and metrics reporting. Possesses a solid educational background in business or accounting, complemented by extensive experience in leadership roles.

Highest-signal resume keywords

Team ManagementProcess ImprovementClient Escalation HandlingDocumentation CompletionMetrics Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingMentoringQuality CheckingCommunication

Certifications & Qualifications

MBAChartered Accountant

Industry Keywords

Best-Practice StrategiesStandardizationProcess MetricsDocumentationQuality Assurance

About the role

Key responsibilities & impact

Act as a SME/coach/mentor and manage mid-size teams
Serve as the first-level escalation point for clients/team members
Ensure all documentation is completed
Introduce process metrics and report weekly, monthly, and quarterly
Review and quality-check tasks performed by associates
Identify, initiate, and coordinate best-practice strategies, standardization, and process improvements for the team
Handle daily/weekly calls

Requirements

What you’ll need

MBA/Semi qualified Chartered Accountant/Post graduation with 6-8 years of experience
Bachelor's Degree