Lead Assistant Manager

EXL

. Support the Highspot and Responsive platforms, including governance, configuration, and performance .

Posted 9/23/2026full-timeNoida • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting SaaS platforms and sales enablement technologies, with a strong focus on content governance, user training, and stakeholder engagement. Proficient in gathering business requirements and translating them into actionable solutions while driving platform adoption and process improvements.

Highest-signal resume keywords

Highspot Platform SupportContent GovernanceUser Training DeliveryBusiness Requirements DocumentationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content Lifecycle ManagementUser Acceptance Testing (UAT)Data-Driven SolutionsAnalytical SkillsProblem-Solving Skills

Soft Skills

Excellent Communication SkillsInfluencing SkillsOrganizational SkillsCritical ThinkingProactive Approach

Tools & Technologies

ExcelPowerPoint (PPT)Business Intelligence (BI) ToolsSales Enablement TechnologiesContent Management Platforms

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SaaS PlatformsSales CycleContent ManagementProcess ImprovementVendor Coordination

About the role

Key responsibilities & impact

Support the Highspot and Responsive platforms, including governance, configuration, and performance
Support content governance through content reviews, metadata management, tagging strategies, and content lifecycle processes
Drive organisational adoption through engagement, communication, and enablement support
Monitor platform adoption and usage metrics and prepare reports and insights
Identify innovation and process improvement opportunities
Gather stakeholder feedback and translate business needs into platform improvements
Support process and platform updates and change transitions
Troubleshoot platform issues through resolution
Assist with user administration, onboarding, access management, and distribution list maintenance
Develop and maintain user documentation and training materials
Support and deliver user training and share best practices
Support platform changes from idea through implementation and post-launch
Support testing, validation, and rollout of new platform features
Coordinate with cross-functional teams to align platform processes with business objectives and user requirements
Participate in vendor calls regarding issues and platform changes

Requirements

What you’ll need

Bachelor's degree
Experience supporting business applications, SaaS platforms, or sales enablement technologies
Experience with sales enablement and content management platforms such as Highspot, Seismic, Allego, or Mindtickle is desirable
Understanding of content governance and content lifecycle management
Experience gathering and documenting business requirements and translating them into actionable solutions
Proven experience with Bid and Solutioning processes is desirable
Good understanding of the end-to-end sales cycle
Ability to influence and engage stakeholders across multiple functions and levels of the organisation
Experience with training delivery and supporting end users
Experience creating user documentation, training materials, and knowledge articles
Experience supporting system testing, user acceptance testing (UAT), and platform releases is desirable
Highly organised with attention to detail
Comfortable working in a fast-paced, matrixed environment with multiple priorities
Excellent communication, influencing, and presentation skills
Critical thinking and ability to deliver data-driven solutions
Proactive approach to innovation and improvement
Strong analytical and problem-solving skills
Proficiency in Excel, PPT, and BI tools

Benefits

Comp & perks

Hybrid work arrangement