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EXL

Lead Assistant Manager

EXL

. Lead end-to-end billing operations and deliver agreed KPIs, controls, and customer outcomes .

Posted 10/5/2026full-timeBengaluru • IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading billing operations, managing team performance, and ensuring compliance with financial standards. Proficient in driving process improvements and automation while maintaining strong stakeholder communication and governance.

Highest-signal resume keywords
Billing Operations ManagementAR Accounting KnowledgeERP Billing Modules ExperiencePeople LeadershipProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer BillingInvoice ControlsRevenue AccountingExcel ProficiencyData ValidationAnalyticsGovernanceRisk ManagementContinuous ImprovementSOP Compliance
Soft Skills
Stakeholder CommunicationPerformance ManagementCoaching CapabilityCustomer Orientation
Tools & Technologies
ERP SystemsSAPCustomer Portals
Certifications & Qualifications
B.ComM.ComMBA Finance
Industry Keywords
Billing OperationsAccounts ReceivableFinancial ComplianceAudit ReadinessBusiness Continuity

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Lead end-to-end billing operations and deliver agreed KPIs, controls, and customer outcomes
  • Manage team capacity, performance, cross-training, succession, and engagement
  • Own escalations, ageing actions, governance inputs, and corrective-action closure
  • Review high-risk transactions, reconciliations, exceptions, and month-end deliverables
  • Partner with stakeholders to standardize processes and improve upstream data quality
  • Drive automation, analytics, and continuous-improvement initiatives
  • Ensure SOP, business continuity, audit, and compliance readiness

Requirements

What you’ll need
  • 9–12 years of relevant AR / billing experience
  • Knowledge of customer billing, invoice controls, and basic revenue and AR accounting
  • Working knowledge of ERP billing modules and customer portals; SAP experience is advantageous
  • Good Excel, validation, analytical, and stakeholder communication skills
  • Demonstrated people leadership, performance management, and coaching capability
  • Strong governance, problem-solving, risk management, and customer orientation
  • B.Com, M.Com, MBA Finance, or equivalent finance qualification
  • English communication proficiency
  • Willingness to work business-aligned shifts

Benefits

Comp & perks
  • Hybrid work arrangement