Life & Annuity Transformation Leader – VP

EXL

. Establish financial controls across the practice .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $210,000 - $340,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in operations management and BPO setup within Life & Annuities, with a strong focus on implementing financial and security controls. Proven ability to lead teams in delivering agentic solutions and enhancing operational performance through effective communication and collaboration.

Highest-signal resume keywords

15+ Years Experience In Operations/BPO SetupFLMI Or Equivalent Insurance CertificationsExperience With Product TransitionsExposure To Analytics/AI-Enabled OperationsExecutive Communication And Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ControlsOperations AutomationTransformational Solutions ImplementationAgentic Solutions DesignStructured Problem-SolvingClient OnboardingPre-Sales SupportCommercial PricingBlock MigrationsDigital Transformation

Soft Skills

OwnershipAccountabilityCollaborationInfluenceJudgment

Certifications & Qualifications

FLMI

Industry Keywords

Life & AnnuitiesBPOInsuranceTPA/Administration ServicesAI/Agentic Solutions

About the role

Key responsibilities & impact

Establish financial controls across the practice
Improve operations performance outcomes and reduce leakage
Improve implementation of agentic solutions into operations
Create and solve the backlog of operations automation issues
Lead the business analyst team responsible for implementing transformational solutions
Own actuarial resources responsible for implementing financial controls and security controls
Design and implement agentic solutions to move from human-based to agentic processes with human oversight
Communicate with clients and bring clients onboard for developed AI/agentic solutions

Requirements

What you’ll need

15+ years of experience in operations / BPO setup in L&A
Executive communication and influence across technical and business audiences
Sound judgment and structured problem-solving under ambiguity
Ownership, accountability, and client-first, quality-first mindset
Ability to delegate and direct while remaining a credible hands-on expert
Collaboration across matrixed, multi-geography teams
FLMI or equivalent insurance certifications preferred
Experience with product transitions, block migrations, or new client onboarding preferred
Exposure to analytics/AI-enabled operations and digital transformation in insurance preferred
Experience supporting pre-sales and commercial pricing of TPA/administration services preferred

Benefits

Comp & perks

Benefits information provided at https://www.exlservice.com/us-careers-and-benefits
Potential compensation above the posted range for positions based in higher-cost zones such as California, New York, and New Jersey