Manager

EXL

. Manage end-to-end claims operations for London Market specialty lines .

Posted 9/23/2026full-timePune • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing claims operations within the London Market specialty lines, ensuring compliance with Lloyd’s and regulatory standards while driving technical excellence and process improvements. Capable of interpreting claims trends to provide actionable insights and enhance client satisfaction and employee engagement.

Highest-signal resume keywords

London Market Specialty Lines Claims OperationsLloyd’s ReportingClaims Data ValidationRisk Identification and MitigationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Operations ManagementData ValidationBordereaux ReviewClaims Trend AnalysisTechnical Excellence

Soft Skills

Employee EngagementClient InteractionInfluencing OutcomesStrategic Development

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Lloyd’s StandardsRegulatory ComplianceAttrition ReductionRevenue MaximizationBusiness Impact

About the role

Key responsibilities & impact

Manage end-to-end claims operations for London Market specialty lines
Drive technical excellence, governance, and accuracy across complex specialty claims
Ensure compliance with Lloyd’s and regulatory standards
Interpret claims trends and provide actionable insights to underwriting teams
Ensure accuracy in Lloyd’s reporting, bordereaux review, and claim data validation
Develop floor strategies to reduce attrition and improve employee satisfaction
Engage with employees to understand perspectives and influence outcomes
Interact regularly with clients and process owners to review progress, recommend action plans, and suggest improvements
Create account strategies to maximize revenue, profitability, client satisfaction, business impact, employee engagement, and human capital development
Implement process improvements, automation opportunities, and best practices across teams

Requirements

What you’ll need

Bachelor's Degree
Graduation 5+Year
Experience in London Market specialty lines claims operations
Knowledge of Lloyd’s and regulatory standards
Ability to interpret claims trends and provide actionable insights
Experience with Lloyd’s reporting, bordereaux review, and claim data validation
Risk identification and mitigation skills