Onboarding and Operations Coordinator

EXL

. Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,760 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail in coordinating onboarding activities, managing access requests, and preparing operational reports. Proficient in using Microsoft Outlook, Excel, and Teams to facilitate communication and track onboarding progress effectively.

Highest-signal resume keywords

Onboarding CoordinationAdministrative CoordinationMicrosoft Excel ProficiencyStrong Organizational SkillsClear Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ActivitiesAccess RequestsHelp Desk Ticket TrackingProductivity ReportingInventory Reporting

Soft Skills

Attention To DetailProblem-Solving MindsetProfessional CommunicationService-Oriented ApproachAbility To Work In Fast-Paced Environment

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Teams

Industry Keywords

Healthcare OperationsPayment IntegrityClaims ReviewClinical AuditQuality Operations

About the role

Key responsibilities & impact

Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training
Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items
Escalate delays or barriers to the appropriate manager or support team
Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other meetings supporting new hire readiness
Notify training partners of new hire start dates, onboarding status, access readiness, and issues affecting training participation
Maintain trackers for onboarding tasks, access needs, equipment issues, security tickets, meetings, and follow-up items
Prepare, update, and distribute productivity reports, inventory reports, workload updates, volume summaries, completion status, aging items, and other operational metrics
Partner with managers, training teams, technology support, security teams, and other internal partners to resolve onboarding, access, and readiness issues
Help document common onboarding steps, recurring access issues, and process improvement opportunities
Perform related administrative duties supporting audit managers and Payment Integrity Quality operations

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree or bachelor’s degree in business, healthcare administration, health information management, or a related field preferred
1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role preferred
Experience supporting managers, teams, or new employees in a fast-paced environment preferred
Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations preferred but not required
Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks preferred
Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools required
Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities preferred
Experience preparing productivity reports, inventory reports, status trackers, or operational summaries preferred
Strong organizational skills with the ability to track multiple onboarding, access, reporting, and inventory items simultaneously
Excellent follow-up skills and ability to ensure open items are completed or escalated appropriately
Clear and professional written and verbal communication skills
Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners
Strong attention to detail and commitment to accuracy
Ability to prepare accurate daily reports and manager updates using productivity, inventory, and status data
Ability to work in a fast-paced environment, pivot as priorities change, and troubleshoot onboarding issues
Professional, service-oriented approach
Ability to maintain confidentiality and handle employee information appropriately
Problem-solving mindset and ability to identify barriers and escalate issues
Reliable, responsive, and accountable

Benefits

Comp & perks

Fast-paced and innovative work environment
Opportunity to work closely with experienced healthcare, quality, and audit professionals
Learning opportunities across the healthcare Payment Integrity business
Development of teamwork, communication, organization, and time-management skills
Exposure to healthcare audit operations, onboarding coordination, manager support, and operational systems and processes
Further growth and development opportunities