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Operations Analytics Manager
EXL. Own capacity planning across lines of business, including forecasting, workload and productivity assumptions, shrinkage, attrition, hiring, and FTE requirements .
Posted 11/6/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced proficiency in SQL and analytical programming languages such as Python or R, with a strong focus on operations analytics and capacity planning. Capable of building dashboards in Tableau and applying AI-enabled approaches to enhance analytics productivity and insight generation.
Highest-signal resume keywords
Operations AnalyticsCapacity PlanningSQL ProficiencyDashboard Development in TableauStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPythonRDashboard DevelopmentForecastingWorkload ManagementKPI FrameworksData AnalysisAnalytical Problem-SolvingAI-Enabled Analytics
Soft Skills
CommunicationStakeholder ManagementCoachingStorytellingConsulting
Tools & Technologies
TableauClaude Code
Industry Keywords
Financial ServicesBankingLending OperationsOperations ResearchQuantitative Analysis
Tech Stack
Tools & technologiesPythonSQLTableau
About the role
Key responsibilities & impact- Own capacity planning across lines of business, including forecasting, workload and productivity assumptions, shrinkage, attrition, hiring, and FTE requirements
- Build and maintain staffing models and what-if scenarios
- Track forecast accuracy and continuously improve methodology
- Align plans with WFM, finance, and operations leaders
- Lead operations analytics initiatives in performance management, KPI frameworks, agent and channel performance, cost leakage, and contact driver analysis
- Build dashboards and self-service reporting for data-driven decisions
- Apply AI-enabled approaches to improve analytics productivity, automation, and insight generation
- Support the offshore analytics team by scoping work, setting priorities, reviewing deliverables, and ensuring quality and on-time delivery
- Manage engagement plans, status reporting, risks, issues, and governance
- Coach team members on analytical rigor, storytelling, and business context
- Present analyses, risks, and recommendations to senior leadership
- Turn complex outputs into business narratives, executive summaries, and presentations
- Manage priorities, timelines, and expectations across competing requests
- Act as a strategic advisor to business leaders
Requirements
What you’ll need- 5+ years in operations analytics, WFM or capacity planning, with 2+ years leading engagements
- Advanced proficiency in SQL and at least one analytical programming language, such as Python or R
- Experience building dashboards in Tableau
- Strong analytical and structured problem-solving skills
- Strong written and verbal communication, stakeholder management, and consulting skills
- Ability to independently identify opportunities, develop recommendations, and influence cross-functional stakeholders
- Bachelor's degree in economics, mathematics, computer science, engineering, operations research, statistics, or a related quantitative field
- Preferred: Hands-on experience with Claude Code or similar AI coding assistants
- Preferred: Financial services, banking, or lending operations experience
Benefits
Comp & perks- Annual bonus
- Benefits information provided via US Careers and Benefits