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EXL

Product Lead – Production Engineering

EXL

. Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting .

Posted 10/22/2026full-timeRemote • South Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting Oracle WebLogic and GlassFish application servers, alongside strong troubleshooting skills across application, middleware, database, and infrastructure layers. Proficient in managing web services, file transfer systems, and Active Directory, with a focus on performance optimization and incident management.

Highest-signal resume keywords
Oracle WebLogic SupportGlassFish Application Server ManagementSFTP/SSH AdministrationActive Directory AdministrationCode Deployment Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Oracle WebLogicGlassFishMicrosoft IISSFTPSSHOracle DatabaseMicrosoft SQL ServerPowerShellBashPython
Soft Skills
TroubleshootingProblem-SolvingCommunicationCollaborationCustomer-Focused Mindset
Tools & Technologies
Broadcom CA Workload AutomationMonitoring ToolsIncident Management Processes
Industry Keywords
Production SupportPerformance TuningChange ManagementCapacity PlanningContinuous Improvement

Tech Stack

Tools & technologies
ApacheLinuxMS SQL ServerOraclePythonSQL

About the role

Key responsibilities & impact
  • Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting
  • Manage Apache and Microsoft IIS web services, including site configuration, application pools, SSL certificates, logging, and performance optimization
  • Support SFTP/SSH file transfer systems, including access requirements, key management, monitoring, connectivity troubleshooting, and secure data movement
  • Manage Active Directory support tasks, including user/group account management and authentication issues
  • Perform and support code deployments across UAT and production environments, including coordination, validation, and rollback procedures
  • Create and manage batch jobs using Broadcom CA Workload Automation across UAT and production environments
  • Troubleshoot production incidents across web servers, application servers, databases, middleware, networking, and operating systems
  • Monitor production systems and respond to alerts
  • Collaborate with development, infrastructure, security, and database teams
  • Participate in change management and ensure production changes follow established controls
  • Support capacity planning, performance analysis, and continuous improvement initiatives
  • Monitor database alerts and jobs; create users and assign permissions
  • Help troubleshoot application- and platform-specific issues
  • Ensure bug-fix releases are tested with minimal defects
  • Review business requirements with operations and functional teams
  • Coordinate with the onshore DBA team for coverage and speedy resolution

Requirements

What you’ll need
  • Bachelor's degree
  • 6–8+ years of experience
  • Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments
  • Experience with Microsoft IIS and site administration on web servers
  • Experience with SFTP/SSH server administration and secure file transfer troubleshooting
  • Working knowledge of Oracle Database and Microsoft SQL Server, including connectivity, basic SQL, performance issues, and common troubleshooting
  • Experience with Active Directory administration and authentication/authorization troubleshooting
  • Experience supporting code deployments/releases in non-production and production environments
  • Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers
  • Familiarity with Windows and Linux operating systems in a production support context
  • Experience with monitoring tools, log analysis, and incident management processes
  • Scripting experience with PowerShell, Bash, or Python
  • Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders
  • Ability to work independently and as part of a collaborative support team
  • Customer-focused mindset with a strong sense of ownership

Benefits

Comp & perks
  • Work From Home / remote work arrangement