Senior Assistant Vice President

EXL

. Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms .

Posted 10/15/2026full-timeBengaluru • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology operations management, focusing on service desk, end-user computing, and AI capabilities. Proven ability to lead teams, manage budgets, and ensure compliance while driving productivity and operational excellence.

Highest-signal resume keywords

Technology Operations ManagementService-Level Agreements (SLAs)Business Continuity and Disaster RecoveryAI Use Case ImplementationOperational Risk and Control Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningMajor Incident ManagementProblem ManagementBudget ManagementProductivity OptimizationAutomationValue RealizationWorkforce PlanningLeadership Dashboard DevelopmentGovernance Forum Leadership

Soft Skills

Team BuildingCoachingCollaborationStrategic Partnership Management

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Operational ExcellenceAI GovernanceAudit ComplianceService Quality ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Own end-to-end availability, performance, security and resilience across service desk, end-user computing, systems, network, voice and site-specific platforms
Deliver agreed SLAs and measurable improvements in user and client experience
Lead technology operations governance, capacity planning, major incident and problem management, business continuity and disaster recovery
Identify and prioritise business and operational AI use cases
Partner with cross-functional technology, risk, legal and business teams to develop, pilot, implement and scale AI capabilities
Own technology budgets, forecasts, investment priorities and business cases
Drive productivity, automation, cost optimisation and value realisation
Lead workforce and succession planning, organisation design, capability development and resource allocation
Own operational risk and control management, including control design and testing, audit evidence, timely closure of findings and sustained compliance
Maintain leadership dashboards covering service availability, SLA attainment, recurring incidents, capacity, security, audit closure, AI adoption, user experience, financial performance and transformation value
Lead client and internal governance forums and ensure decisions and actions are followed through
Build, coach and retain high-performing teams
Manage strategic partners and vendors, including service quality, contractual and commercial performance, innovation and alignment with enterprise priorities

Requirements

What you’ll need

Bachelor's Degree
Experience leading technology operations across service desk, end-user computing, systems, network, voice and site-specific platforms
Experience with service-level agreements (SLAs), technology operations governance, capacity planning, major incident and problem management
Knowledge of business continuity and disaster recovery
Experience assessing and implementing business and operational AI use cases, including value, feasibility, data readiness, security, model risk, change impact and adoption
Experience with responsible-AI governance
Experience managing technology budgets, forecasts, investment priorities and business cases
Experience with productivity, automation, cost optimisation and value realisation
Experience with workforce and succession planning, organisation design, capability development and resource allocation
Experience with operational risk and control management, audit evidence, closure of findings and compliance
Experience developing leadership dashboards with KPIs, KRIs and operational performance metrics
Experience leading client and internal governance forums
Experience building, coaching and retaining high-performing teams
Experience managing strategic partners and vendors
Ability to work collaboratively across Enterprise Architecture, Data, AI/Analytics, Engineering, Information Security, Legal, Risk and business teams