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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Application Managed Services delivery, focusing on end-to-end management, compliance, and optimization of application portfolios. Proven ability to lead cross-functional teams and drive digital transformation initiatives while maintaining strong relationships with C-suite executives.
Highest-signal resume keywords
15+ Years IT Delivery ExperienceEnterprise-Scale Application Portfolio ManagementHands-On Experience with Salesforce, ServiceNow, Oracle/SAP, Microsoft/Azure, AWSDeep Understanding of ITIL, Agile/Scrum, DevOpsStrong Analytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application Managed ServicesSLA/KPI Performance ManagementIncident/Problem ManagementChange/Release ManagementDigital TransformationApplication Portfolio OptimizationRisk ManagementFinancial Metrics ReportingResource/Capacity PlanningCompliance
Soft Skills
Excellent CommunicationRelationship-BuildingStakeholder ManagementDecision-MakingLeadership
Tools & Technologies
SalesforceServiceNowOracleSAPMicrosoft AzureAWS
Industry Keywords
ITILAgileDevOpsAI/GenAIRPAIntelligent AutomationGovernanceContinuous ImprovementCommercial AcumenC-Suite Engagement
Tech Stack
Tools & technologiesAWSAzureCloudOracleRPAServiceNow
About the role
Key responsibilities & impact- Own end-to-end Application Managed Services delivery, including support, maintenance, enhancements, releases, and service governance.
- Own SLA/KPI performance, incident/problem management, escalations, change/release management, and compliance.
- Manage large, cross-functional, geographically distributed delivery teams.
- Drive AI/GenAI, RPA, cloud, DevOps, and intelligent automation initiatives to boost quality, productivity, and cost efficiency.
- Oversee account financials, resource/capacity planning, vendor relationships, and commercial performance.
- Build and maintain C-suite and senior client relationships; lead governance reviews and identify growth opportunities.
- Champion application portfolio optimization, modernization, and continuous improvement using ITIL, Agile, and DevSecOps practices.
- Ensure risk management and compliance across all service engagements.
- Report on service health, financial metrics, and transformation progress to senior leadership.
Requirements
What you’ll need- 15+ years of IT delivery experience with senior leadership in AMS/application services.
- Proven track record managing enterprise-scale application portfolios and global delivery teams.
- Hands-on experience with platforms such as Salesforce, ServiceNow, Oracle/SAP, Microsoft/Azure, AWS.
- Deep understanding of ITIL, Agile/Scrum, DevOps, cloud, AI/GenAI, and automation technologies.
- Demonstrated commercial acumen and stakeholder-management capabilities.
- Experience driving digital transformation and modernization initiatives.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and relationship-building abilities with C-suite executives.
- Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.