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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in designing, deploying, and managing Azure IaaS and PaaS services, with a strong focus on automation, governance, and security. Proficient in troubleshooting complex Azure infrastructure issues and implementing best practices for cloud operations.
Highest-signal resume keywords
Microsoft Azure ExperienceInfrastructure Automation Using TerraformAzure IaaS And PaaS ManagementStrong Troubleshooting SkillsAZ-104 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Azure IaaSAzure PaaSTerraformPowerShellAzure MonitorAzure SQLNetworkingIdentity ManagementInfrastructure As CodeAzure DevOps
Soft Skills
Analytical SkillsCommunication SkillsDocumentation SkillsStakeholder ManagementMentoring
Tools & Technologies
ServiceNowAzure CLIGitHubJenkinsAzure Policy
Certifications & Qualifications
AZ-104 CertificationAZ-305 Certification
Industry Keywords
ITILITSMCloud MigrationDisaster RecoveryHigh Availability
Tech Stack
Tools & technologiesAzureCloudDNSFirewallsITSMJenkinsServiceNowSQLTCP/IPTerraformVault
About the role
Key responsibilities & impact- Design, deploy, configure, and support Azure IaaS and PaaS services in enterprise environments
- Provide L3 technical support for complex Azure infrastructure, networking, security, identity, and application connectivity issues
- Manage Azure VMs, VM Scale Sets, Storage Accounts, App Service, Azure SQL, Key Vault, AVD, and other core Azure services
- Configure and troubleshoot VNets, Subnets, NSGs, UDRs, Load Balancers, Application Gateway, Private Endpoints, Private DNS, VPN Gateway, ExpressRoute, and NAT Gateway
- Manage Microsoft Entra ID, RBAC, Managed Identities, Service Principals, Key Vault, and access controls
- Implement infrastructure automation using Terraform, Bicep/ARM, PowerShell, and CI/CD pipelines
- Implement monitoring and troubleshooting using Azure Monitor, Log Analytics, Application Insights, alerts, diagnostic settings, and KQL
- Implement Azure governance and security controls using Azure Policy, tagging, resource locks, RBAC, compliance standards, and cost-management practices
- Support cloud migrations, deployments, patching, upgrades, backup/restore, high availability, disaster recovery, and operational maintenance
- Work with application, network, security, DevOps, and architecture teams to implement reliable and secure Azure solutions
- Handle incidents, problems, changes, and service requests through ServiceNow or similar ITSM platforms
- Contribute to technical documentation, SOPs, RCA preparation, operational improvements, and platform standardization
Requirements
What you’ll need- Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent (listed as preferred)
- 7–8 years of overall IT experience, including 4+ years of hands-on Microsoft Azure experience
- AZ-104 certification preferred; AZ-305 or other relevant Azure certifications are an added advantage
- Experience working in a large enterprise/global support environment and following ITIL/ITSM processes is preferred
- Strong knowledge of Azure IaaS, PaaS, networking, identity, security, governance, and monitoring
- Strong hands-on experience with Terraform and Infrastructure as Code (IaC)
- Good scripting and automation experience with PowerShell and/or Azure CLI
- Strong understanding of TCP/IP, DNS, routing, firewalls, load balancing, private connectivity, and hybrid networking
- Experience with Azure DevOps, GitHub, Jenkins, or equivalent CI/CD platforms
- Good understanding of Azure Cloud Adoption Framework, landing zones, security best practices, and cost optimization
- Strong troubleshooting, analytical, communication, documentation, and stakeholder-management skills
- Ability to work in 24/7 production support environments
- Experience mentoring L1/L2 engineers
Benefits
Comp & perks- Annual target bonus
- Benefits offering referenced at https://www.exlservice.com/us-careers-and-benefits
- Work from home
