Senior Executive

EXL

. Oversee end-to-end electronic enrollment processing to meet SLA targets.

Posted 10/15/2026full-timeIndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electronic enrollment operations, ensuring compliance with insurance regulations and achieving SLA targets. Proficient in data validation, quality audits, and providing training to enhance team performance.

Highest-signal resume keywords

Electronic Enrollment OperationsInsurance Regulatory ComplianceData Validation ToolsSLA ManagementLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationQuality AuditsProcess ImprovementAnalytical SkillsAttention to Detail

Soft Skills

Effective CommunicationStakeholder ManagementProblem-SolvingTeam Collaboration

Tools & Technologies

MS OfficeExcelWorkflow Management SystemsEnrollment Platforms

Industry Keywords

Insurance ProcessingEnrollment ProceduresStandard Operating ProceduresPerformance MetricsContinuous Improvement

About the role

Key responsibilities & impact

Oversee end-to-end electronic enrollment processing to meet SLA targets.
Validate enrollment data for accuracy, completeness, and regulatory compliance.
Coordinate with cross-functional teams to resolve data discrepancies and exceptions.
Monitor and report key performance metrics, identifying improvement opportunities.
Maintain up-to-date knowledge of insurance regulations and internal policies.
Conduct periodic quality audits and implement corrective actions.
Provide guidance and training to junior staff on enrollment procedures.
Facilitate communication with clients and beneficiaries regarding enrollment status.
Develop and document standard operating procedures for enrollment workflows.
Participate in continuous improvement initiatives and process redesign projects.

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Insurance, or related field.
5+ years of experience in electronic enrollment operations or insurance processing.
Strong understanding of insurance regulatory requirements and compliance standards.
Proven ability to meet strict SLA and quality benchmarks.
Excellent analytical and problem-solving skills with high attention to detail.
Effective communication and stakeholder management abilities.
Experience with enrollment platforms and data validation tools.
Demonstrated leadership or mentorship experience.
Proficiency in MS Office, especially Excel; familiarity with workflow management systems.
Ability to work independently and as part of a collaborative team.